Information & Investigations Officer

Full job description

Information & Investigations Officer

Governance

Permanent Full Time

Stream A Level 5 $93,401

Hervey Bay

At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communities Together.

What we are looking for:

We’re looking for an experienced complaints and information professional to join our governance team taking responsibility for our complaints and information handling and management system.

What your day will look like:

Reviewing and prioritising complaints in line with delegations and organisational priorities

Conducting thorough assessments and reviews of complaints and information requests

Providing well-researched recommendations and monitoring their implementation

Ensuring compliance with council reporting obligations and legislative requirements

Delivering training to internal stakeholders to enhance knowledge and compliance practices

Engaging with different areas of local government to provide tailored governance support

Please click here to view a full position description.

What you’ll need for success:

Extensive experience in handling administrative complaints and managing right to information and information privacy matters

Strong ability to interpret and apply legislation

Excellent analytical, problem-solving, and decision-making skills

Strong research and report-writing capabilities

A proactive and adaptable approach to learning across diverse local government functions

Exceptional communication and interpersonal skills

Benefits of Working with Council

Committed to providing quality services to our community, we strongly support an inclusive and values driven culture, recognising your individual skills, knowledge and talent. As part of this we have implemented our Leadership Development Program, Boss to Coach.

We also create innovative solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in 2022, as well as winning the LGMA 2023 Excellence in Innovation award. Click here to review our Employee Value Proposition.

What we Offer:

Values based culture

Employee discount shopping program

Professional development

Flexible working arrangements including work from home

Study assistance program

Novated leasing

24/7 access to Employee Assistance Program

Paid maternity and paternity leave

Paid emergency services leave

Uniform subsidy

Years of service rewards

Apply now:

Applications close 11pm on Monday 11th August 2025

For further details please contact Debbie Vagias, Legal Liaison and Integrity Advisor, on debbie.vagias@frasercoast.qld.gov.au