Job Description
Classification Definition
Under general direction, to plan and conduct the analysis, design, testing, documentation, and deployment of new and existing technology solutions to meet City business and operational requirements; develops business process requirements and improvements; facilitates development of priorities with managers; coordinates and participates in applications testing and problem resolution; and performs related duties as required.
DISTINGUISHING CHARACTERISTICS
This is a professional level classification within the Information Technology Series. The Business Systems Analyst independently performs analytical and project management duties to enable the City to develop and implement technology solutions to meet business, operational and public service objectives. Positions assigned to this class organize and manage several City systems while developing schedules, identifying critical paths and breaking down a project into individual tasks, and delegating assignments to staff and approved City vendors. This class has responsibility for assurance and quality control while working with City technology contracts, budgeting, and purchasing processes. While the work of this class requires sound Information Technology technical knowledge and experience, the focus of incumbents’ work is to serve as the central point of coordination for significant application testing, quality assurance, problem resolution, and change request issues. Work requires demonstrated business analysis capabilities, project management, negotiation skills, and strong critical thinking and communication skills, as well as the ability to integrate ideas and effort of technical and non-technical team members to achieve expected results.
Essential Duties and Responsiblities
ESSENTIAL FUNCTION STATEMENTS-Essential responsibilities and duties may include, but are not limited to, the following:
1. Perform and recommend portfolio management including prioritizing projects, allocating resources to projects, and, on a regular basis, identifying which projects to initiate, reprioritize, or terminate.
2. Conduct escalation management ensuring that unresolved problems don't linger and issues are promptly addressed; bring order, structure, and focused management attention to the customer's problems in order to gain complete consumer satisfaction.
3. Design and manage Microsoft SharePoint, and TEAMS systems.
4. Conduct systems analysis and design of business processes involving evaluation of current and proposed information and business process flow, available and emerging technology hardware and software, and cost/benefits.
5. Analyze projects; document new organizational processes; generate reports for management on new technology.
6. Develop and document user requirements from end-user input for new and/or existing systems, business processes, and applications.
7. Select and recommend software or hardware based on systems analysis, evaluation of product and vendors.
8. Create requests for proposal (RFPs) or requirement specifications and evaluate proposal submissions.
9. Implement new or modified processes and systems by performing design, application development, installation, and testing.
10. Modify software; customize business applications and interfaces.
11. Coordinate and communicate with end users, management, staff, and vendors on project issues and status.
12. Develop project work plans and schedules; and monitor project resources including staff time, vendor work, and finances.
13. Manage information systems, Frequently Asked Questions (FAQs), Support Trees, Subject Matter Expert (SME) lists, and System Overview Diagrams.
13. Prepare project documents, requirements, reports, feasibility studies, cost/benefit analysis, and quality assurance and control standards.
14. Maintain, support, and administer software applications.
15. Provide customer support, training, and problem analysis for software applications.
16. Perform related duties and responsibilities as required.
Minimum Qualifications
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: Four years of progressively responsible information technology experience in an enterprise level system, preferably with a municipality or public agency. Experience shall preferably include experience in all phases of Software Development Life Cycle (SCLC); managing medium to complex application migration or build projects; managing multiple project management methodologies, managing relational databases; and specific experience with managing ERP migrations.
Training: Bachelor’s degree in Computer Science, Information Systems Management, Business Administration, or related fields, or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
Knowledge of:
Principles, structure, and organization of public sector agencies.
Methods, principles, and practices as related to business, management, and enterprise level information systems.
Operational characteristics, services, and activities of a comprehensive information technology environment.
Principles and practices of project management.
Systems analysis theory, processes, and techniques.
Project specification development; application design; writing and modifying technical and user documentation; and data modeling techniques.
Installation, testing and migration process and techniques.
Quality and version control processes.
Use of packaged or off-the-shelf and third party application software including office automation tools.
Principles and practices of research and report preparation.
Principles and practices of budget preparation and administration.
Principles, methods, and techniques used in Business Systems Analyst work.
Principles and techniques applied to IT devices, applications and systems.
Principles of documentation and recordkeeping, storage and retrieval.
Concepts and techniques for project valuation, and risk assessment.
Concepts of relational database structure and management.
Modern office procedures, methods and equipment including computers and applicable word processing and spreadsheet applications.
Recent developments, current literature, and sources of information related to information technology programs.
Federal, State, and local ordinances, policies, and procedures related to information technology.
Microsoft SharePoint, and TEAMS systems.
Needs assessments, requests for proposals, contracts, and agreements.
Ability to:
Recommend and implement multiple business, management, and enterprise level information systems projects.
Coordinate and manage multiple projects and meet critical deadlines.
Perform business systems analysis work and problem solving.
Prepare and present clear and concise reports and documents.
Analyze problems, identify alternative solutions, and implement recommendations.
Research and prepare complex and technical reports on information systems or other subjects.
Develop, revise, utilize and implement systems and procedures.
Understand, explain and apply policies and procedures.
Independently analyze informational requirements and needs, examine alternatives, develop and implement recommendations and programs within budgeted amounts.
Prepare flow process diagrams and other design graphics.
Apply industry or municipal standards and conventions for systems analysis and quality assurance;
Interpret and follow written and oral instructions.
Establish and maintain effective working relationships with the public, customers, staff, vendors, other employees, SME’s, and other IT resources by communicating effectively with people at all organizational levels.
Perform complex professional administrative and analytical work requiring sensitivity to issues.
Communicate clearly and concisely, orally and in writing.
Prepare and administer project budgets.
Supplemental Information
Application Procedure:
A City application form and supplemental questionnaire (if applicable) MUST be submitted and received by the closing date. Please apply online at www.yourrialto.com. All other employment inquiries can be directed to The City of Rialto, Human Resources Department. 246 S. Willow, Rialto, CA 92376. Telephone: (909) 820-2540.
Selection Process:
Candidates must clearly demonstrate through their application material that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicant's skills, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and fingerprinting.
Veterans Preference Credit Eligibility:
Veterans of the armed forces, who have been discharged or released from active duty under conditions other than dishonorable (Government Code: 18540.4), shall receive an additional five (5) points to their final examination score for ranking purposes only. This preference will apply only to the first appointment to any regular full-time City appointment. A copy of your valid DD214 must be submitted on or before the final filing date in order to be eligible for Veterans Preference Credit. For more information, please see the City's Veteran's Preference Policy. (Download PDF reader)
Disaster Service Worker:
In accordance with Government Code Section 3100, City of Newport Beach Employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly.
E-Verify:
The City of Rialto is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States.
Mid-Management Classification (Exempt)
This benefits overview is a summary and is not to be considered all-inclusive or applicable to all employees.
THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
RETIREMENT
The California Public Employees' Pension Reform Act (PEPRA), which took effect in January 2013, changes the way CalPERS retirement and health benefits are applied, and places compensation limits on members. The greatest impact is felt by new CalPERS members.
As defined by the PEPRA, a new member includes:
A member who joined CalPERS prior to January 1, 2013, who, on or after January 1, 2013, is hired by a different CalPERS employer following a break in service of more than six months.
A new hire who joined CalPERS for the first time on or after January 1, 2013, and who has no prior membership in another California public retirement system.
A new hire who joins CalPERS for the first time on or after January 1, 2013, and who was a member of another California public retirement system prior to that date, but who is not subject to reciprocity upon joining CalPERS.
All members who don't fall into the definitions above are considered classic members. Classic members will retain the existing benefit enrollment levels for future service with the same employer.
PERS Retirement Employee Share: 8% (Pre-Tax).
EDUCATIONAL INCENTIVE Mid-Management employees with Masters' degrees will receive a 7.5% pay increase. The increase in pay only applies if the employee has a degree higher than required for the position.
CAFETERIA PLAN The City's Contribution to the Cafeteria Plan to go towards the employee's contributions for health, vision, and dental insurance premiums will be one thousand eight hundred dollars ($1,800) per month. Employees hired on or after 11/14/2018 shall be provided one thousand eight hundred dollars ($1,800) per month, but there shall be no cash back to employee for any amount not used. Opt out for new hire employees (on or after 11/14/2018) shall be limited to a $200 per month for not electing City medical insurance.
LIFE INSURANCE provides a $150,000 double indemnity policy for employee plus dependent coverage ($10,000 for spouse and $5,000 dependent children).
ADMINISTRATIVE LEAVE: 120 hours of administrative leave per fiscal year.
MERIT RAISES may be received in the form of salary increases six times within five years with the attainment of satisfactory work performance.
BILINGUAL PAY is paid to employees who successfully pass the bilingual proficiency examination for Spanish $100 per period.
VACATION is accumulated per pay period. See MOU for additional information.
SICK LEAVE is accumulated at the rate of one day per month with no maximum amount of accumulation.
SPORTS CENTER Employees, employees' spouses, retirees, and retirees' spouses shall be allowed free use of the Rialto Fitness Center during normal operating hours as long as the City has managerial control of the facility. Employees, employees' spouses, retirees, and retirees' spouses shall adhere to the same regulations regarding reservations and the use and care of the facilities as the general public.
DEFERRED COMPENSATION The City shall pay $400 per month toward deferred compensation plan.
LONGEVITY Longevity Pay for City of Rialto service (5-9 years: 3%; 10+ years: 6%).
More benefits can be found here
NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision in this bulletin may be modified or revoked without notice.
EMERGENCY SERVICE: All City employees are required to perform assigned Emergency Service duties in the event of an emergency or disaster.
Under general direction, to plan and conduct the analysis, design, testing, documentation, and deployment of new and existing technology solutions to meet City business and operational requirements; develops business process requirements and improvements; facilitates development of priorities with managers; coordinates and participates in applications testing and problem resolution; and performs related duties as required.
DISTINGUISHING CHARACTERISTICS
This is a professional level classification within the Information Technology Series. The Business Systems Analyst independently performs analytical and project management duties to enable the City to develop and implement technology solutions to meet business, operational and public service objectives. Positions assigned to this class organize and manage several City systems while developing schedules, identifying critical paths and breaking down a project into individual tasks, and delegating assignments to staff and approved City vendors. This class has responsibility for assurance and quality control while working with City technology contracts, budgeting, and purchasing processes. While the work of this class requires sound Information Technology technical knowledge and experience, the focus of incumbents’ work is to serve as the central point of coordination for significant application testing, quality assurance, problem resolution, and change request issues. Work requires demonstrated business analysis capabilities, project management, negotiation skills, and strong critical thinking and communication skills, as well as the ability to integrate ideas and effort of technical and non-technical team members to achieve expected results.
Essential Duties and Responsiblities
ESSENTIAL FUNCTION STATEMENTS-Essential responsibilities and duties may include, but are not limited to, the following:
1. Perform and recommend portfolio management including prioritizing projects, allocating resources to projects, and, on a regular basis, identifying which projects to initiate, reprioritize, or terminate.
2. Conduct escalation management ensuring that unresolved problems don't linger and issues are promptly addressed; bring order, structure, and focused management attention to the customer's problems in order to gain complete consumer satisfaction.
3. Design and manage Microsoft SharePoint, and TEAMS systems.
4. Conduct systems analysis and design of business processes involving evaluation of current and proposed information and business process flow, available and emerging technology hardware and software, and cost/benefits.
5. Analyze projects; document new organizational processes; generate reports for management on new technology.
6. Develop and document user requirements from end-user input for new and/or existing systems, business processes, and applications.
7. Select and recommend software or hardware based on systems analysis, evaluation of product and vendors.
8. Create requests for proposal (RFPs) or requirement specifications and evaluate proposal submissions.
9. Implement new or modified processes and systems by performing design, application development, installation, and testing.
10. Modify software; customize business applications and interfaces.
11. Coordinate and communicate with end users, management, staff, and vendors on project issues and status.
12. Develop project work plans and schedules; and monitor project resources including staff time, vendor work, and finances.
13. Manage information systems, Frequently Asked Questions (FAQs), Support Trees, Subject Matter Expert (SME) lists, and System Overview Diagrams.
13. Prepare project documents, requirements, reports, feasibility studies, cost/benefit analysis, and quality assurance and control standards.
14. Maintain, support, and administer software applications.
15. Provide customer support, training, and problem analysis for software applications.
16. Perform related duties and responsibilities as required.
Minimum Qualifications
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: Four years of progressively responsible information technology experience in an enterprise level system, preferably with a municipality or public agency. Experience shall preferably include experience in all phases of Software Development Life Cycle (SCLC); managing medium to complex application migration or build projects; managing multiple project management methodologies, managing relational databases; and specific experience with managing ERP migrations.
Training: Bachelor’s degree in Computer Science, Information Systems Management, Business Administration, or related fields, or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
Knowledge of:
Principles, structure, and organization of public sector agencies.
Methods, principles, and practices as related to business, management, and enterprise level information systems.
Operational characteristics, services, and activities of a comprehensive information technology environment.
Principles and practices of project management.
Systems analysis theory, processes, and techniques.
Project specification development; application design; writing and modifying technical and user documentation; and data modeling techniques.
Installation, testing and migration process and techniques.
Quality and version control processes.
Use of packaged or off-the-shelf and third party application software including office automation tools.
Principles and practices of research and report preparation.
Principles and practices of budget preparation and administration.
Principles, methods, and techniques used in Business Systems Analyst work.
Principles and techniques applied to IT devices, applications and systems.
Principles of documentation and recordkeeping, storage and retrieval.
Concepts and techniques for project valuation, and risk assessment.
Concepts of relational database structure and management.
Modern office procedures, methods and equipment including computers and applicable word processing and spreadsheet applications.
Recent developments, current literature, and sources of information related to information technology programs.
Federal, State, and local ordinances, policies, and procedures related to information technology.
Microsoft SharePoint, and TEAMS systems.
Needs assessments, requests for proposals, contracts, and agreements.
Ability to:
Recommend and implement multiple business, management, and enterprise level information systems projects.
Coordinate and manage multiple projects and meet critical deadlines.
Perform business systems analysis work and problem solving.
Prepare and present clear and concise reports and documents.
Analyze problems, identify alternative solutions, and implement recommendations.
Research and prepare complex and technical reports on information systems or other subjects.
Develop, revise, utilize and implement systems and procedures.
Understand, explain and apply policies and procedures.
Independently analyze informational requirements and needs, examine alternatives, develop and implement recommendations and programs within budgeted amounts.
Prepare flow process diagrams and other design graphics.
Apply industry or municipal standards and conventions for systems analysis and quality assurance;
Interpret and follow written and oral instructions.
Establish and maintain effective working relationships with the public, customers, staff, vendors, other employees, SME’s, and other IT resources by communicating effectively with people at all organizational levels.
Perform complex professional administrative and analytical work requiring sensitivity to issues.
Communicate clearly and concisely, orally and in writing.
Prepare and administer project budgets.
Supplemental Information
Application Procedure:
A City application form and supplemental questionnaire (if applicable) MUST be submitted and received by the closing date. Please apply online at www.yourrialto.com. All other employment inquiries can be directed to The City of Rialto, Human Resources Department. 246 S. Willow, Rialto, CA 92376. Telephone: (909) 820-2540.
Selection Process:
Candidates must clearly demonstrate through their application material that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicant's skills, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and fingerprinting.
Veterans Preference Credit Eligibility:
Veterans of the armed forces, who have been discharged or released from active duty under conditions other than dishonorable (Government Code: 18540.4), shall receive an additional five (5) points to their final examination score for ranking purposes only. This preference will apply only to the first appointment to any regular full-time City appointment. A copy of your valid DD214 must be submitted on or before the final filing date in order to be eligible for Veterans Preference Credit. For more information, please see the City's Veteran's Preference Policy. (Download PDF reader)
Disaster Service Worker:
In accordance with Government Code Section 3100, City of Newport Beach Employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly.
E-Verify:
The City of Rialto is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States.
Mid-Management Classification (Exempt)
This benefits overview is a summary and is not to be considered all-inclusive or applicable to all employees.
THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
RETIREMENT
The California Public Employees' Pension Reform Act (PEPRA), which took effect in January 2013, changes the way CalPERS retirement and health benefits are applied, and places compensation limits on members. The greatest impact is felt by new CalPERS members.
As defined by the PEPRA, a new member includes:
A member who joined CalPERS prior to January 1, 2013, who, on or after January 1, 2013, is hired by a different CalPERS employer following a break in service of more than six months.
A new hire who joined CalPERS for the first time on or after January 1, 2013, and who has no prior membership in another California public retirement system.
A new hire who joins CalPERS for the first time on or after January 1, 2013, and who was a member of another California public retirement system prior to that date, but who is not subject to reciprocity upon joining CalPERS.
All members who don't fall into the definitions above are considered classic members. Classic members will retain the existing benefit enrollment levels for future service with the same employer.
PERS Retirement Employee Share: 8% (Pre-Tax).
EDUCATIONAL INCENTIVE Mid-Management employees with Masters' degrees will receive a 7.5% pay increase. The increase in pay only applies if the employee has a degree higher than required for the position.
CAFETERIA PLAN The City's Contribution to the Cafeteria Plan to go towards the employee's contributions for health, vision, and dental insurance premiums will be one thousand eight hundred dollars ($1,800) per month. Employees hired on or after 11/14/2018 shall be provided one thousand eight hundred dollars ($1,800) per month, but there shall be no cash back to employee for any amount not used. Opt out for new hire employees (on or after 11/14/2018) shall be limited to a $200 per month for not electing City medical insurance.
LIFE INSURANCE provides a $150,000 double indemnity policy for employee plus dependent coverage ($10,000 for spouse and $5,000 dependent children).
ADMINISTRATIVE LEAVE: 120 hours of administrative leave per fiscal year.
MERIT RAISES may be received in the form of salary increases six times within five years with the attainment of satisfactory work performance.
BILINGUAL PAY is paid to employees who successfully pass the bilingual proficiency examination for Spanish $100 per period.
VACATION is accumulated per pay period. See MOU for additional information.
SICK LEAVE is accumulated at the rate of one day per month with no maximum amount of accumulation.
SPORTS CENTER Employees, employees' spouses, retirees, and retirees' spouses shall be allowed free use of the Rialto Fitness Center during normal operating hours as long as the City has managerial control of the facility. Employees, employees' spouses, retirees, and retirees' spouses shall adhere to the same regulations regarding reservations and the use and care of the facilities as the general public.
DEFERRED COMPENSATION The City shall pay $400 per month toward deferred compensation plan.
LONGEVITY Longevity Pay for City of Rialto service (5-9 years: 3%; 10+ years: 6%).
More benefits can be found here
NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision in this bulletin may be modified or revoked without notice.
EMERGENCY SERVICE: All City employees are required to perform assigned Emergency Service duties in the event of an emergency or disaster.
💡 Quick Summary
Seeking a career-building opportunity? The Information Technology Business Systems Analyst position is now open for candidates interested in the Back Office Jobs sector. This role in Rialto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
