Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
IT Service Delivery Management, Leadership, and Governance
• Ensure all IT Service Teams for Cloud Services, WinTel Services, Network Services, End User
Services and the IT Service Desk.provide high-quality support for all defined Organiations IT Services
including the resolution of incidents and requests per defined Service Level Agreements.
• Participate in daily operations review meetings with all IT Service Towers and the IT Senior
Leadership Team - setting priorities, reviewing issue escalations, managing aging tickets, etc.
• Identify, develop, and implement tools and programs to maintain processes across the
organization that continually improve IT operations, customer service, communications, and
relationships throughout the organization
• Establish appropriate standards and controls and direct the establishment and implementation of
appropriate operational policies and procedures
• Effectively measure IT service delivery status by managing the implementation and review of Key
Performance Indicators (KPIs) and SLA metrics.
• Take ownership of critical incidents, coordinating with resolution parties, and establishing
effective communication between stakeholders for post-incident reviews.
• Ensure all team member project assignment tasks are tracked and completed per pre-defined
schedules, working in conjunction with the IT Senior Management Team.
• Present pre-planned IT Infrastructure change details for the weekly IT Infrastructure Change
Approval Board (CAB) meetings, ensuring all planned changes are in compliance with the
infrastructure change management policy.
• Participate and lead where appropriate the Major Incident Management (MIM) process, including
real-time Problem Triage management and direction, and all subsequent Root Cause Analysis
follow-up activities. Be accountable for and actively participate in the process of communicating
outage/emergency activities to the organization.
• Oversee the maintenance of the CMDB (Configuration Management Data Base) asset
management system, including all cloud resources, servers, desktops, network equipment,
warehouse systems, etc.
Job Description
Supervisory Responsibilities
• Manages teams of approximately 25 people across Cloud Services, WinTel Services, Network
Services, End User Services, and IT Service Desk teams. Responsibilities include interviewing,
hiring, and training employees; planning, assigning, and directing work; appraising performance;
rewarding and disciplining employees; addressing complaints and resolving problems.
Required Skills & Experience
• Bachelor’s degree in information technology, Computer Science, or a related field.
• ITIL Foundation certification, as well as other IT technical based certifications preferred.
• Proven experience (10+ years) in IT support, with at least 5 years in a leadership role.
• Strong IT Infrastructure supports experience in all 5 key areas of responsibility: Azure Cloud
Services, WinTel Services, Network Services, End User Services, and the IT Service Desk.
• Ability to multi-task and organize activities to meet specific goals set by management.
• Ability to effectively present information and respond to questions from groups of managers,
customers, coworkers, and general users.
• Excellent communication and organizational skills
• Ability to maintain effective working relationships with employees, department staff, vendors,
and customers
• Demonstrated ability to be resourceful, and work effectively as a team player
• Service-oriented with the ability to work well with customers from different disciplines with
varying degrees of technical experience .
If your profiles aligns with the above mentioned skillsets and if you would like to explore the opportunity, please email your resume to [email protected]
IT Service Delivery Management, Leadership, and Governance
• Ensure all IT Service Teams for Cloud Services, WinTel Services, Network Services, End User
Services and the IT Service Desk.provide high-quality support for all defined Organiations IT Services
including the resolution of incidents and requests per defined Service Level Agreements.
• Participate in daily operations review meetings with all IT Service Towers and the IT Senior
Leadership Team - setting priorities, reviewing issue escalations, managing aging tickets, etc.
• Identify, develop, and implement tools and programs to maintain processes across the
organization that continually improve IT operations, customer service, communications, and
relationships throughout the organization
• Establish appropriate standards and controls and direct the establishment and implementation of
appropriate operational policies and procedures
• Effectively measure IT service delivery status by managing the implementation and review of Key
Performance Indicators (KPIs) and SLA metrics.
• Take ownership of critical incidents, coordinating with resolution parties, and establishing
effective communication between stakeholders for post-incident reviews.
• Ensure all team member project assignment tasks are tracked and completed per pre-defined
schedules, working in conjunction with the IT Senior Management Team.
• Present pre-planned IT Infrastructure change details for the weekly IT Infrastructure Change
Approval Board (CAB) meetings, ensuring all planned changes are in compliance with the
infrastructure change management policy.
• Participate and lead where appropriate the Major Incident Management (MIM) process, including
real-time Problem Triage management and direction, and all subsequent Root Cause Analysis
follow-up activities. Be accountable for and actively participate in the process of communicating
outage/emergency activities to the organization.
• Oversee the maintenance of the CMDB (Configuration Management Data Base) asset
management system, including all cloud resources, servers, desktops, network equipment,
warehouse systems, etc.
Job Description
Supervisory Responsibilities
• Manages teams of approximately 25 people across Cloud Services, WinTel Services, Network
Services, End User Services, and IT Service Desk teams. Responsibilities include interviewing,
hiring, and training employees; planning, assigning, and directing work; appraising performance;
rewarding and disciplining employees; addressing complaints and resolving problems.
Required Skills & Experience
• Bachelor’s degree in information technology, Computer Science, or a related field.
• ITIL Foundation certification, as well as other IT technical based certifications preferred.
• Proven experience (10+ years) in IT support, with at least 5 years in a leadership role.
• Strong IT Infrastructure supports experience in all 5 key areas of responsibility: Azure Cloud
Services, WinTel Services, Network Services, End User Services, and the IT Service Desk.
• Ability to multi-task and organize activities to meet specific goals set by management.
• Ability to effectively present information and respond to questions from groups of managers,
customers, coworkers, and general users.
• Excellent communication and organizational skills
• Ability to maintain effective working relationships with employees, department staff, vendors,
and customers
• Demonstrated ability to be resourceful, and work effectively as a team player
• Service-oriented with the ability to work well with customers from different disciplines with
varying degrees of technical experience .
If your profiles aligns with the above mentioned skillsets and if you would like to explore the opportunity, please email your resume to [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The Information Technology Infrastructure Manager position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
