Job Description
• Overall responsible for software delivery as per the business requirement.
• Coordinate with Business users to gather and document business requirement.
• Coordinate with IT vendor to explain and provide the BRD document and get the solution document.
• Validate and coordinate the solution with business users and ensure that the software is developed as per the requirement.
• Strict control on Change request and follow the SOP for Change management.
• Interact with software Technology partner for smooth and on time software delivery by ensuring timely and quality product delivery.
• Ensure quality and timely UAT and Bug Fix post development.
• Software Support – Work on Support tickets and ensure issues are taken care as per SLA
• Manage cordial relation with the technology vendor
• Ensure proper RCA of the support ticket are done and action are initiated to reduce the support tickets.
• Enhance TOS for smooth business operation.
• Coordinate with Business users to gather and document business requirement.
• Coordinate with IT vendor to explain and provide the BRD document and get the solution document.
• Validate and coordinate the solution with business users and ensure that the software is developed as per the requirement.
• Strict control on Change request and follow the SOP for Change management.
• Interact with software Technology partner for smooth and on time software delivery by ensuring timely and quality product delivery.
• Ensure quality and timely UAT and Bug Fix post development.
• Software Support – Work on Support tickets and ensure issues are taken care as per SLA
• Manage cordial relation with the technology vendor
• Ensure proper RCA of the support ticket are done and action are initiated to reduce the support tickets.
• Enhance TOS for smooth business operation.
💡 Quick Summary
Seeking a career-building opportunity? The Information Technology Manager position is now open for candidates interested in the MIS Executive sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.