Information Technology Service Desk

Job Description: · Experience in technical support environment· Understanding of Windows OS support activities like startup issues, memory & disk utilization· Understanding of printer functionalities· Understanding of different hardware and OS (Desktop, Laptop)· Provide Level 1 support for end user issues and convey resolutions to end user queries· Properly escalate unresolved queries to the next level of support· Single point of contact for the end users related to Issues/Requests· Provide Remote resolution to issues/queries where applicable· Ensure proper recording, documentation, and closure· Ability to multitask in critical situations and provide Proactive and Predictive suppor