Job Description
Job description
Lorien are working with a leading services organisation based in Bradford who are currently looking for a 1st line engineer to support their internal and external customers.
About the Role
You will work alongside other technical teams (infrastructure/Security and Software Development teams where you will help with the maintenance of account creation and access across the Group IT Systems.
Responsibilities
• 1st line support
• Provision of new laptops for new starters and work with HR for induction
• Logging and processing support calls and requests meeting SLA's
• Provide full IT systems support
• Create and maintain key documentation
• Provide trend analysis of Service desk software and reporting
Experience
• M365 Admin
• O365
• IP Telephone systems
• Networks
• Mac OS and Windows Desktop
• Anti Virus and Drive encryption - ESET (Moving to MS Defender)
• ITIL
Pay range and compensation package
This role is based on a hybrid basis with 4 days a week in the office and 1 day working from home. Salary is paying up to £33,000 with additional benefits.
This client are unable to offer sponsorship and must reside locally to the office for on call/urgent escalation work.
Lorien are working with a leading services organisation based in Bradford who are currently looking for a 1st line engineer to support their internal and external customers.
About the Role
You will work alongside other technical teams (infrastructure/Security and Software Development teams where you will help with the maintenance of account creation and access across the Group IT Systems.
Responsibilities
• 1st line support
• Provision of new laptops for new starters and work with HR for induction
• Logging and processing support calls and requests meeting SLA's
• Provide full IT systems support
• Create and maintain key documentation
• Provide trend analysis of Service desk software and reporting
Experience
• M365 Admin
• O365
• IP Telephone systems
• Networks
• Mac OS and Windows Desktop
• Anti Virus and Drive encryption - ESET (Moving to MS Defender)
• ITIL
Pay range and compensation package
This role is based on a hybrid basis with 4 days a week in the office and 1 day working from home. Salary is paying up to £33,000 with additional benefits.
This client are unable to offer sponsorship and must reside locally to the office for on call/urgent escalation work.
💡 Quick Summary
Seeking a career-building opportunity? The Information Technology Support Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Bradford offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.