Information Technology Support Engineer

Job description

Lorien are working with a leading services organisation based in Bradford who are currently looking for a 1st line engineer to support their internal and external customers.

About the Role

You will work alongside other technical teams (infrastructure/Security and Software Development teams where you will help with the maintenance of account creation and access across the Group IT Systems.

Responsibilities

• 1st line support

• Provision of new laptops for new starters and work with HR for induction

• Logging and processing support calls and requests meeting SLA's

• Provide full IT systems support

• Create and maintain key documentation

• Provide trend analysis of Service desk software and reporting

Experience

• M365 Admin

• O365

• IP Telephone systems

• Networks

• Mac OS and Windows Desktop

• Anti Virus and Drive encryption - ESET (Moving to MS Defender)

• ITIL

Pay range and compensation package

This role is based on a hybrid basis with 4 days a week in the office and 1 day working from home. Salary is paying up to £33,000 with additional benefits.

This client are unable to offer sponsorship and must reside locally to the office for on call/urgent escalation work.