Job Description
Job Title - Information Technology Support Specialist
Location - 900 Wilshire, Suite 1500, Los Angeles, CA 90017
Duration - 36+Months
Job Description:
• Helpdesk offering in-person, on-phone, and virtual/remote support for hardware and software issues.
• 5 + years of enterprise IT experience supporting at least 200 users.
• Enterprise remote mobile device management.
• Enterprise user equipment provisioning, installing, and maintenance – smartphones, desktops, laptops, tablets, VoIP, and POTS phones.
• Enterprise asset inventory management, including procurement, assignment, retirement, and disposal.
• Printer management – local and network printer setup, install, troubleshooting.
• Authoring and upkeep of documents for User Guides and Standard Operation Procedures (SOP).
• Audio/video conferencing equipment, support and maintenance. - End-user training, including the creation of pre-recorded training videos.
• Maintenance of locomotive passenger WIFI, passenger information, and automatic passenger count systems.
• Valid Class C Driver’s license with a satisfactory driving record of no more than three moving violations and no DUIs within the last three years.
Environment:
Windows 11
• Office 365 Suite (Word, Excel, PowerPoint, Teams, OneDrive)
• Microsoft Active Directory (on-prem and Azure)
• Workspace MOM
• -Trapeze Asset Works Management
• Masabi Just Ride Ticketing Platform
• Site Help Desk
• KnowBe4 Phish Alert Platform
• Proofpoint Antispam Platform
• Manage Engine AD manager Plus and Endpoint Central
• VoIP Systems: Jive, RingCentral, Verizon
• Apple iPhone iOS
• Google Android OS
• Crestron, Shure, and Tesira Audio/Video equipment
Location - 900 Wilshire, Suite 1500, Los Angeles, CA 90017
Duration - 36+Months
Job Description:
• Helpdesk offering in-person, on-phone, and virtual/remote support for hardware and software issues.
• 5 + years of enterprise IT experience supporting at least 200 users.
• Enterprise remote mobile device management.
• Enterprise user equipment provisioning, installing, and maintenance – smartphones, desktops, laptops, tablets, VoIP, and POTS phones.
• Enterprise asset inventory management, including procurement, assignment, retirement, and disposal.
• Printer management – local and network printer setup, install, troubleshooting.
• Authoring and upkeep of documents for User Guides and Standard Operation Procedures (SOP).
• Audio/video conferencing equipment, support and maintenance. - End-user training, including the creation of pre-recorded training videos.
• Maintenance of locomotive passenger WIFI, passenger information, and automatic passenger count systems.
• Valid Class C Driver’s license with a satisfactory driving record of no more than three moving violations and no DUIs within the last three years.
Environment:
Windows 11
• Office 365 Suite (Word, Excel, PowerPoint, Teams, OneDrive)
• Microsoft Active Directory (on-prem and Azure)
• Workspace MOM
• -Trapeze Asset Works Management
• Masabi Just Ride Ticketing Platform
• Site Help Desk
• KnowBe4 Phish Alert Platform
• Proofpoint Antispam Platform
• Manage Engine AD manager Plus and Endpoint Central
• VoIP Systems: Jive, RingCentral, Verizon
• Apple iPhone iOS
• Google Android OS
• Crestron, Shure, and Tesira Audio/Video equipment
💡 Quick Summary
Seeking a career-building opportunity? The Information Technology Support Specialist position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
