Information Technology Support Team Lead

• Position:** IT Team Lead

• *Department:** Information Technology

• *Reports to:** IT Manager

• *Location:** ( WFO) Baner,Pune

Experience - 8 - 10 yrs

• *Job Summary:**

The IT Team Lead is responsible for leading a team of IT professionals to deliver consistent and quality technology services and solutions. The individual will manage projects, mentor team members, and ensure the successful execution of IT-related tasks.

• *Key Responsibilities:**

1. **Leadership and Team Management:**

Lead, mentor, and provide guidance to the IT team members.

- Allocate resources and assign tasks based on project requirements.

- Foster a positive, inclusive, and collaborative team environment.

- Conduct regular team meetings and one-on-one sessions with team members.

- Assess team performance and conduct performance reviews.

2. **Project Management:**

- Oversee the implementation of IT projects to ensure timely delivery and adherence to quality standards.

- Coordinate with other departments, stakeholders, and vendors as necessary.

- Develop and maintain project timelines, milestones, and budgets.

- Address and resolve project-related issues and challenges.

3. **Technical Expertise:**

- Provide technical leadership in the design, development, and deployment of IT solutions.

- Ensure the security, reliability, and performance of IT systems and applications.

- Stay updated on the latest technological trends and make recommendations on IT investments.

4. **Operational Excellence:**

- Oversee daily IT operations, including network management, hardware/software support, and system maintenance.

- Ensure compliance with IT policies, procedures, and best practices.

- Develop and update documentation, procedures, and user guides.

5. **Stakeholder Communication:**

- Collaborate with senior management to align IT strategies with business goals.

- Act as the main point of contact for IT-related concerns from other departments.

- Facilitate communication between team members and stakeholders.

6. **Continuous Improvement:**

- Analyze IT processes for efficiency and effectiveness.

- Drive continuous improvement initiatives within the IT department.

- Promote the adoption of new technologies and methodologies that can enhance productivity.

• *Qualifications:**

1. Bachelor's degree in Computer Science, Information Technology, or a related field. Master’s degree is a plus.

2. X+ years of experience in IT roles, with a demonstrated history of leadership.

3. Strong technical knowledge in [specific technologies like cloud platforms, programming languages, etc.

4. Excellent communication, leadership, and problem-solving skills.

5. Ability to manage multiple tasks and priorities in a fast-paced environment