Infosys in For Freshers

Service Desk Qualification : Customer support- Full time Graduates Service Desk – Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science Shifts : 247 Experience : 0 TO 3 Years experience Notice Period – Immediate to Max 30 Days only Skill ;Voice Job descriptions Job Responsibilities: Excellent communication skills – CEFR :: B1, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared. Work experience on Service Desk with good knowledge on VPN O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity. Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident. Knowledge of Incident Management lifecycle. Aware of current role SLA and Metrics handled. Talents should be based out of Bangalore or Pune. Work from Office is mandatory, No option of hybrid and WFH. 247 Shifts is mandatory. Skills Minimum 2 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity Must Have: Excellent communication skills Ready to work in 247 shifts, work from office in Pune Full time education of 15 years For Service Desk :: Knowledge/Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory is required