Job Description
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of configured services across various platforms. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve hardware and software challenges, while adhering to established operating models and processes.
Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in the implementation of technology at the operating system level across all server and network areas.
Engage in basic and intermediate level troubleshooting for hardware and software issues.
Professional & Technical Skills:
Must To Have Skills: Proficiency in Enterprise Network Operations.
Strong understanding of network protocols and configurations.
Experience with server management and maintenance.
Familiarity with troubleshooting methodologies and tools.
Ability to work collaboratively in a team environment.
Additional Information:
The candidate should have minimum 2 years of experience in Enterprise Network Operations.
This position is based at our Bengaluru office.
A 15 years full time education is required.
15 years full time education
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of configured services across various platforms. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve hardware and software challenges, while adhering to established operating models and processes.
Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in the implementation of technology at the operating system level across all server and network areas.
Engage in basic and intermediate level troubleshooting for hardware and software issues.
Professional & Technical Skills:
Must To Have Skills: Proficiency in Enterprise Network Operations.
Strong understanding of network protocols and configurations.
Experience with server management and maintenance.
Familiarity with troubleshooting methodologies and tools.
Ability to work collaboratively in a team environment.
Additional Information:
The candidate should have minimum 2 years of experience in Enterprise Network Operations.
This position is based at our Bengaluru office.
A 15 years full time education is required.
15 years full time education
💡 Quick Summary
Seeking a career-building opportunity? The Infra Tech Support Practitioner position is now open for candidates interested in the Technician Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.