Job Description
Ready to contribute to innovative IT projects across diverse industries?
Join one of Australia’s most awarded IT companies and make your mark.
About Us
We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.
We are THE MISSING LINK between where you are and where you want to be.
We are looking for a motivated Infrastructure Support Engineer with at least 2 years' experience providing Level 2 support who is ready to take their technical skills and client-focus to the next level by joining our growing Support Engineering team. To be successful in this role you are passionate about technology and love to work closely with colleagues and clients to deliver an exceptional 'service experience'. You understand the value and importance of IT to an organisation and can demonstrate the ability to analyse complex challenges to identify and implement a solution. You are well-organised, reliable and thrive working autonomously or in a team environment.
Requirements
Good knowledge of:
Microsoft 365 and Azure cloud platform
Teams and SharePoint
Active Directory
Excellent time management and organisation skills
Ability to work autonomously and in a team
Excellent professional communication skills - face-to-face, phone and email
Excellent customer service skills and a strong sense of empathy
Strong analytical skills with the ability to think outside of the box
Hands-on experience with Windows Server and basic roles
Ability to troubleshoot complex technical issues
Excellent knowledge of Windows 10 and Office Suite
Good knowledge of basic network troubleshooting
Commercial awareness
Whilst not essential, any of the following boxes you can tick earn you bonus points
Experience working for a Managed Service Provider (MSP)
Relevant bachelor's degree level qualification
Any certifications
ITIL certification
MacOS knowledge
Technologies:
Hypervisor (VMware, vSphere, Microsoft Hyper-V)
Veeam Backup and Replication
Email Security (Mimecast etc.)
Sophos Endpoint Protection or XG Firewall
Microsoft SCCM or Azure Intune
Benefits
Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.
Here are some of the best things about working at The Missing Link:
A culture that values learning, development, and career progression.
Flexible working arrangements and onsite client opportunities.
Competitive bonus structure and certification support.
Join one of Australia’s most awarded IT companies and make your mark.
About Us
We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.
We are THE MISSING LINK between where you are and where you want to be.
We are looking for a motivated Infrastructure Support Engineer with at least 2 years' experience providing Level 2 support who is ready to take their technical skills and client-focus to the next level by joining our growing Support Engineering team. To be successful in this role you are passionate about technology and love to work closely with colleagues and clients to deliver an exceptional 'service experience'. You understand the value and importance of IT to an organisation and can demonstrate the ability to analyse complex challenges to identify and implement a solution. You are well-organised, reliable and thrive working autonomously or in a team environment.
Requirements
Good knowledge of:
Microsoft 365 and Azure cloud platform
Teams and SharePoint
Active Directory
Excellent time management and organisation skills
Ability to work autonomously and in a team
Excellent professional communication skills - face-to-face, phone and email
Excellent customer service skills and a strong sense of empathy
Strong analytical skills with the ability to think outside of the box
Hands-on experience with Windows Server and basic roles
Ability to troubleshoot complex technical issues
Excellent knowledge of Windows 10 and Office Suite
Good knowledge of basic network troubleshooting
Commercial awareness
Whilst not essential, any of the following boxes you can tick earn you bonus points
Experience working for a Managed Service Provider (MSP)
Relevant bachelor's degree level qualification
Any certifications
ITIL certification
MacOS knowledge
Technologies:
Hypervisor (VMware, vSphere, Microsoft Hyper-V)
Veeam Backup and Replication
Email Security (Mimecast etc.)
Sophos Endpoint Protection or XG Firewall
Microsoft SCCM or Azure Intune
Benefits
Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.
Here are some of the best things about working at The Missing Link:
A culture that values learning, development, and career progression.
Flexible working arrangements and onsite client opportunities.
Competitive bonus structure and certification support.
💡 Quick Summary
Seeking a career-building opportunity? The Infrastructure Support Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.