Job Description
An excellent opportunity is available for an experienced Injury Management Advisor to support return-to-work outcomes across NSW/ACT. This role involves working closely with injured employees, line managers, insurers, and medical providers to ensure timely, sustainable, and compliant outcomes.
This position also plays an important role in driving consistent national injury management practices, training frontline leaders, and supporting legislative compliance.
Key Responsibilities
Coordinate return-to-work plans in collaboration with medical providers, employees, and operational leaders.
Manage workers compensation claims from lodgement to closure in line with state-based legislation.
Conduct factual investigations for serious or complex injuries, identifying red flags and risk factors.
Provide technical advice to guide strategic claims management and resolution.
Maintain regular contact with the injured worker, treating practitioners, and workplace leaders.
Keep thorough, up-to-date case notes and ensure accurate records in internal systems.
Facilitate insurer file reviews and support the reimbursement process with payroll and finance.
Deliver internal training programs to build manager awareness of injury management responsibilities.
Contribute to national resources including job dictionaries and injury management toolkits.
Support early identification of physical and psychological injuries and advise on proactive response strategies.
What You Will Bring
Experience & Knowledge
1–2 years of experience in claims or injury management.
Sound understanding of NSW/ACT Workers Compensation & Injury Management legislation.
Experience working with insurers, allied health providers, and internal stakeholders.
Familiarity with national injury management processes and compliance standards.
Skills & Attributes
Strong written and verbal communication skills.
Ability to build trust and maintain relationships with diverse stakeholders.
Well-developed time management and organisational skills.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Capable of conducting investigations, interpreting medical information, and developing return-to-work plans.
Analytical thinking and problem-solving mindset.
High attention to detail and commitment to recordkeeping standards.
Behavioural Qualities
Professional and empathetic approach to supporting injured workers.
Confident in delivering training and advising operational teams.
Collaborative, proactive, and solution-focused.
Committed to maintaining a safe and inclusive workplace environment.
Benefits Of Working with Downer
Work with an ASX listed company, working with market leaders.
Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:
Professional development programs
Access to professional memberships and industry networks
Be part of a team that cares, we foster a work environment built on support that is flexible around our employee’s wellbeing needs:
Flexible work arrangements
Parental leave
Employee Assistance Program
Programs promoting diversity and inclusion
A range of Corporate Benefits, including: Discounted services (car hires, hotels, insurance, retail stores, gyms)
Why Downer?
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, ****** orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
This position also plays an important role in driving consistent national injury management practices, training frontline leaders, and supporting legislative compliance.
Key Responsibilities
Coordinate return-to-work plans in collaboration with medical providers, employees, and operational leaders.
Manage workers compensation claims from lodgement to closure in line with state-based legislation.
Conduct factual investigations for serious or complex injuries, identifying red flags and risk factors.
Provide technical advice to guide strategic claims management and resolution.
Maintain regular contact with the injured worker, treating practitioners, and workplace leaders.
Keep thorough, up-to-date case notes and ensure accurate records in internal systems.
Facilitate insurer file reviews and support the reimbursement process with payroll and finance.
Deliver internal training programs to build manager awareness of injury management responsibilities.
Contribute to national resources including job dictionaries and injury management toolkits.
Support early identification of physical and psychological injuries and advise on proactive response strategies.
What You Will Bring
Experience & Knowledge
1–2 years of experience in claims or injury management.
Sound understanding of NSW/ACT Workers Compensation & Injury Management legislation.
Experience working with insurers, allied health providers, and internal stakeholders.
Familiarity with national injury management processes and compliance standards.
Skills & Attributes
Strong written and verbal communication skills.
Ability to build trust and maintain relationships with diverse stakeholders.
Well-developed time management and organisational skills.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Capable of conducting investigations, interpreting medical information, and developing return-to-work plans.
Analytical thinking and problem-solving mindset.
High attention to detail and commitment to recordkeeping standards.
Behavioural Qualities
Professional and empathetic approach to supporting injured workers.
Confident in delivering training and advising operational teams.
Collaborative, proactive, and solution-focused.
Committed to maintaining a safe and inclusive workplace environment.
Benefits Of Working with Downer
Work with an ASX listed company, working with market leaders.
Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:
Professional development programs
Access to professional memberships and industry networks
Be part of a team that cares, we foster a work environment built on support that is flexible around our employee’s wellbeing needs:
Flexible work arrangements
Parental leave
Employee Assistance Program
Programs promoting diversity and inclusion
A range of Corporate Benefits, including: Discounted services (car hires, hotels, insurance, retail stores, gyms)
Why Downer?
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, ****** orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
💡 Quick Summary
Seeking a career-building opportunity? The Injury Management Advisor position is now open for candidates interested in the Health Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
