Innkey Infosystems Pvt Ltd Hiring for Customer Support | Required from Hotel

Job Description

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Scope of the Position

· Provide training and implement our cloud based ERP in every department of the hotel

· Provide telephone/email support

· Patiently listen, understand and try and resolve queries of customers

· Make sure the customer is satisfied and happy so as to minimize churn

· Help our Engineering team in improving the product

· Be Adaptable to work in a fast-paced environment

Preferred Experience

· Bachelor’s Degree (in any field)

· Excellent written and verbal communication skills

· Proficient in English and Hindi both

· Should be open to travel (anywhere in India)

· 4-5 years’ experience

· Hospitality industry experience is mandatory (preferably in Front Office – Duty Manager, Asst. Front Office Manager roles)

· Experience of leading a team is a plus

· Ready to relocate to Ahmedabad, Gujarat

Experience – 4-5 years

Number of positions – 4

Location –...