Job Description
Company Description
Westlund, A division of Emco was founded in Edmonton in 1963 and acquired by EMCO Corporation in 1986. We have grown from our strong mining and industrial roots, now serving our clients from over 28 dedicated Westlund locations and leveraging the network of over 300 EMCO distribution locations across Canada.
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At Westlund a division of Emco Corporation, we are looking for an addition to our team with a person who is programmed to overachieve, never accepting the status quo, who will strive to change the way business is done, someone who will tackle dire dilemmas, pioneering solutions with confidence. You will have the ability to act with ingenuity and be a gamechanger as you strive for new win's every day.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Job Description
As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.
Additional duties will include:
Process sales orders and turn quotations into orders through customer interactions, primarily over the phone
Maintain relationships with established key accounts and ensure that their requests are being met
Use interpersonal skills to strengthen relationships with existing customers and increase market share
Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
Follow all Health and Safety rules and legislation while performing job functions
Load and unload trucks, operate forklift and other material handling equipment
Receiving and Material handling equipment and programs
Help support the warehouse in picking, packing, and shipping for customer orders, and preparing the shipping documentation during peak hours.
Assist teammates in servicing customers at the counter
Prospect and develop new customers using outbound calling campaigns
Meet or exceed the Profit Centre’s gross profit and sales targets
Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions
Investigate and resolve customer issues such as pricing deductions and product returns
Expedite customer material with vendors when required
Follow up with customers on quotes and outstanding orders
Support the Outside Sales with customer orders and issues
Be an integral part of the team supporting all activities that occur at the Profit Centre
Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk
Perform other tasks as requested by the Profit Centre Manager
Qualifications
College and/or University degree
A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
Proficient in the use of Microsoft Office software
Outstanding customer service and telephone skills
Ability to prospect new customers and increase sales with existing accounts
Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
Ability to identify customer requirements and provide profitable solutions and close the sale
Able to learn and operate the applicable software system used to process orders
Intermediate math skills
Preferred Skills:
Previous experience with or knowledge of industrial valves, actuation, pipe and fittings.
Experience learning new ERP programs
Additional Information
Why Join Our Team?
Westlund, a division of EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and profit sharing
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
Work-life balance and flex time
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, ****** orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of ****** minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
Westlund, A division of Emco was founded in Edmonton in 1963 and acquired by EMCO Corporation in 1986. We have grown from our strong mining and industrial roots, now serving our clients from over 28 dedicated Westlund locations and leveraging the network of over 300 EMCO distribution locations across Canada.
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At Westlund a division of Emco Corporation, we are looking for an addition to our team with a person who is programmed to overachieve, never accepting the status quo, who will strive to change the way business is done, someone who will tackle dire dilemmas, pioneering solutions with confidence. You will have the ability to act with ingenuity and be a gamechanger as you strive for new win's every day.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Job Description
As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.
Additional duties will include:
Process sales orders and turn quotations into orders through customer interactions, primarily over the phone
Maintain relationships with established key accounts and ensure that their requests are being met
Use interpersonal skills to strengthen relationships with existing customers and increase market share
Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
Follow all Health and Safety rules and legislation while performing job functions
Load and unload trucks, operate forklift and other material handling equipment
Receiving and Material handling equipment and programs
Help support the warehouse in picking, packing, and shipping for customer orders, and preparing the shipping documentation during peak hours.
Assist teammates in servicing customers at the counter
Prospect and develop new customers using outbound calling campaigns
Meet or exceed the Profit Centre’s gross profit and sales targets
Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions
Investigate and resolve customer issues such as pricing deductions and product returns
Expedite customer material with vendors when required
Follow up with customers on quotes and outstanding orders
Support the Outside Sales with customer orders and issues
Be an integral part of the team supporting all activities that occur at the Profit Centre
Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk
Perform other tasks as requested by the Profit Centre Manager
Qualifications
College and/or University degree
A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
Proficient in the use of Microsoft Office software
Outstanding customer service and telephone skills
Ability to prospect new customers and increase sales with existing accounts
Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
Ability to identify customer requirements and provide profitable solutions and close the sale
Able to learn and operate the applicable software system used to process orders
Intermediate math skills
Preferred Skills:
Previous experience with or knowledge of industrial valves, actuation, pipe and fittings.
Experience learning new ERP programs
Additional Information
Why Join Our Team?
Westlund, a division of EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and profit sharing
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
Work-life balance and flex time
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, ****** orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of ****** minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
💡 Quick Summary
Seeking a career-building opportunity? The Inside Account Manager position is now open for candidates interested in the Counter Sales Jobs sector. This role in Winnipeg offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
