Inside Sales Customer Service

Job Overview: An Inside Sales Customer Service Representative plays a crucial role in maintaining and enhancing customer relationships while actively promoting and selling products or services. This position typically operates from within the company's office but is primarily focused on assisting existing customers and generating new sales leads. Key Responsibilities: Customer Engagement: Respond to customer inquiries, concerns, and requests promptly and professionally. Build and maintain strong customer relationships through effective communication and assistance. Sales Activities: Identify and contact potential customers to introduce products or services. Explain product features, benefits, and pricing to potential customers. Prepare and deliver sales presentations and proposals. Close sales and achieve sales targets or quotas. Order Processing: Process customer orders accurately and efficiently. Verify order details, pricing, and delivery information. Coordinate with other departments to ensure timely order fulfillment. Product Knowledge: Stay up-to-date with product or service offerings, features, and updates. Be able to address customer questions and provide product recommendations. Problem Resolution: Assist customers in resolving issues, complaints, or product/service-related problems. Escalate complex issues to the appropriate department for resolution. Record Keeping: Maintain accurate and organized customer records and sales data. Generate reports on sales activities and customer interactions. Market Research: Stay informed about industry trends, competitors, and market conditions. Identify potential leads and sales opportunities through research. Qualifications: • High school diploma or equivalent (a bachelor's degree may be preferred for some positions). • Proven experience in sales and/or customer service. • Strong communication skills, both verbal and written. • Good interpersonal and relationship-building skills. • Knowledge of the company's products or services. • Familiarity with CRM (Customer Relationship Management) software is often a plus. • Goal-oriented and self-motivated. • Ability to work independently and as part of a team. • Excellent problem-solving skills. • Attention to detail and accuracy in order processing. • Willingness to learn and adapt to changing customer needs and market conditions. Job Type: Full-time Salary: From ₹10,000.00 per month Shift: • UK shift Ability to commute/relocate: • Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: • Higher Secondary(12th Pass) (Preferred) Experience: • total work: 1 year (Preferred) • Customer service: 1 year (Preferred) Language: • English (Preferred) • Hindi (Preferred)