Job Description
Role Objective:
To provide efficient and professional support to members (financial institutions) by handling service-related queries, coordinating with internal departments for resolution, managing payment follow-ups, and ensuring accurate reconciliation with the finance team.
Key Responsibilities:
Member Service Query:
• Act as the first point of contact for CRIF & efficiently handling/delegating queries.
• Respond promptly to service-related queries from members (financial institutions).
• Ensure accurate information and timely resolution of issues.
Cross-Department Coordination:
• Liaise with relevant internal teams to resolve member queries effectively.
• Track and follow up on pending issues until closure.
Payment Follow-Up:
• Communicate with members regarding outstanding invoices.
• Ensure timely collection for monthly invoices billed and escalate early warning for potential delays.
Reconciliation & Finance Coordination:
• Work closely with the finance team to confirm payments and reconcile accounts.
• Maintain accurate records of transactions and confirmations.
Required Skills & Qualifications:
Experience: Minimum 1–2 years in client servicing, member support, or similar roles.
Communication Skills:
Moderate reading and writing proficiency in English.
Fluent verbal communication in Hindi and regional languages.
Technical Skills:
Basic knowledge of MS Excel (data entry, simple formulas, formatting)
Other Attributes:
Strong follow-up and coordination skills.
Ability to work in a fast-paced environment and manage multiple tasks.
Education:
Graduate in any discipline (Commerce preferred but not mandatory).
To provide efficient and professional support to members (financial institutions) by handling service-related queries, coordinating with internal departments for resolution, managing payment follow-ups, and ensuring accurate reconciliation with the finance team.
Key Responsibilities:
Member Service Query:
• Act as the first point of contact for CRIF & efficiently handling/delegating queries.
• Respond promptly to service-related queries from members (financial institutions).
• Ensure accurate information and timely resolution of issues.
Cross-Department Coordination:
• Liaise with relevant internal teams to resolve member queries effectively.
• Track and follow up on pending issues until closure.
Payment Follow-Up:
• Communicate with members regarding outstanding invoices.
• Ensure timely collection for monthly invoices billed and escalate early warning for potential delays.
Reconciliation & Finance Coordination:
• Work closely with the finance team to confirm payments and reconcile accounts.
• Maintain accurate records of transactions and confirmations.
Required Skills & Qualifications:
Experience: Minimum 1–2 years in client servicing, member support, or similar roles.
Communication Skills:
Moderate reading and writing proficiency in English.
Fluent verbal communication in Hindi and regional languages.
Technical Skills:
Basic knowledge of MS Excel (data entry, simple formulas, formatting)
Other Attributes:
Strong follow-up and coordination skills.
Ability to work in a fast-paced environment and manage multiple tasks.
Education:
Graduate in any discipline (Commerce preferred but not mandatory).
💡 Quick Summary
Seeking a career-building opportunity? The Inside Sales Executives position is now open for candidates interested in the Counter Sales Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.