Job Description
Full job description
Company Information: Epatches (formerly E-Patches & Crests) is an online ecommerce business located in Sylvan Lake, Alberta, that designs and creates custom and fun in-stock embroidered patches, woven patches, printed patches, charms and lapel pins since 2005.
Our belief statement: "We believe everyone should be rewarded for their accomplishments to build their most precious assets: self-esteem and confidence. We do this by creating products that can be displayed proudly, are fun to collect and are unique to each individual's talents and interests. Our products help people express who they are and what they can become."
Job Description: We’re looking for a friendly and driven Inside Sales Representative to join our fun patch team! This role is a great fit if you love connecting with people, enjoy creative projects, and get excited about helping customers bring their custom patch ideas to life.
As our Inside Sales Representative, you’ll be the first point of contact for customers interested in custom embroidered patches. You’ll guide them through our consultative sales process, answering questions, recommending options, and making sure they feel supported and confident from the first conversation through to placing their order. You’re comfortable juggling conversations, working across different systems, and bringing a positive, helpful attitude to every interaction.
Tasks required include (but are not limited to):
Respond to inbound inquiries from customers interested in custom embroidered patches and acting as their first point of contact.
Walk customers through pricing, design options, and production timelines.
Understand customer needs and translate them into clear, compelling patch solutions.
Build strong relationships with customers and provide a positive, supportive experience from first conversation through order completion.
Prepare quotes, following up on opportunities, and encouraging repeat orders and referrals when appropriate.
Identify natural upsell opportunities such as specialty threads, larger quantities, or reorders, when they add value for the customer.
Maintain accurate records of quotes, orders, and customer interactions in our CRM.
Track where customers are in the sales process (the pipeline) and stay on top of follow‑ups.
Collaborate closely with operations and production teams to ensure a smooth handoff from sale to delivery.
Share customer feedback, questions, and trends to help improve products, processes, and how we show up in the market.
Bring forward ideas on how we can improve the customer experience and grow our reach, while staying aligned with the company’s broader vision.
Perform other duties as assigned.
You’ll be a great fit if you bring:
2+ years of experience in inside sales, customer service, or account management (experience with B2B customers or custom products is a bonus).
Strong verbal and written communication skills, with the ability to explain options clearly and confidently.
A consultative mindset, you listen first, ask great questions, and help customers find the right solution.
Strong organizational skills and attention to detail, with comfort managing multiple leads, quotes, and follow‑ups at the same time.
Familiarity with CRM systems and professional email communication.
A creative eye for design or an interest in crafts, fashion, or custom products (nice to have, but not required).
Please note that previous experience with custom patches is not required. We’ll provide training during onboarding to help you learn our products, processes, and systems!
How success in this role is measured:
We believe in setting clear expectations. Success in this role will be measured by:
Converting quotes into confirmed orders.
Building strong customer relationships that lead to repeat business.
Growing average order value through thoughtful upsells and add‑ons.
Sharing customer feedback and insights that help improve our products, processes, and customer experience.
Ideal Candidate: You are an enthusiastic, hardworking, honest, and organized person with a positive attitude and a flexible schedule. You are a team player who cares about your work, is a quick learner with strong computer skills, and pays attention to detail. You can follow directions and self-driven working in a remote workspace (your home office).
Start Date: This position starts when we find the right person.
Job Type: Full-Time Permanent.
Hours: 8:30 am to 4:30 pm. Monday to Friday.
Compensation: Hourly rate to be determined based on experience.
How to apply: Accepting excited applicants who fit into our culture. Submit your resume and cover letter explaining why you would be a great fit for the role to . We can’t wait to hear from you!
Pay: From $24.00 per hour
Benefits:
Casual dress
Company events
Flexible schedule
Application question(s):
What are you hourly wage expectations for this role?
Experience:
Inside sales: 1 year (preferred)
Work Location: Remote
Company Information: Epatches (formerly E-Patches & Crests) is an online ecommerce business located in Sylvan Lake, Alberta, that designs and creates custom and fun in-stock embroidered patches, woven patches, printed patches, charms and lapel pins since 2005.
Our belief statement: "We believe everyone should be rewarded for their accomplishments to build their most precious assets: self-esteem and confidence. We do this by creating products that can be displayed proudly, are fun to collect and are unique to each individual's talents and interests. Our products help people express who they are and what they can become."
Job Description: We’re looking for a friendly and driven Inside Sales Representative to join our fun patch team! This role is a great fit if you love connecting with people, enjoy creative projects, and get excited about helping customers bring their custom patch ideas to life.
As our Inside Sales Representative, you’ll be the first point of contact for customers interested in custom embroidered patches. You’ll guide them through our consultative sales process, answering questions, recommending options, and making sure they feel supported and confident from the first conversation through to placing their order. You’re comfortable juggling conversations, working across different systems, and bringing a positive, helpful attitude to every interaction.
Tasks required include (but are not limited to):
Respond to inbound inquiries from customers interested in custom embroidered patches and acting as their first point of contact.
Walk customers through pricing, design options, and production timelines.
Understand customer needs and translate them into clear, compelling patch solutions.
Build strong relationships with customers and provide a positive, supportive experience from first conversation through order completion.
Prepare quotes, following up on opportunities, and encouraging repeat orders and referrals when appropriate.
Identify natural upsell opportunities such as specialty threads, larger quantities, or reorders, when they add value for the customer.
Maintain accurate records of quotes, orders, and customer interactions in our CRM.
Track where customers are in the sales process (the pipeline) and stay on top of follow‑ups.
Collaborate closely with operations and production teams to ensure a smooth handoff from sale to delivery.
Share customer feedback, questions, and trends to help improve products, processes, and how we show up in the market.
Bring forward ideas on how we can improve the customer experience and grow our reach, while staying aligned with the company’s broader vision.
Perform other duties as assigned.
You’ll be a great fit if you bring:
2+ years of experience in inside sales, customer service, or account management (experience with B2B customers or custom products is a bonus).
Strong verbal and written communication skills, with the ability to explain options clearly and confidently.
A consultative mindset, you listen first, ask great questions, and help customers find the right solution.
Strong organizational skills and attention to detail, with comfort managing multiple leads, quotes, and follow‑ups at the same time.
Familiarity with CRM systems and professional email communication.
A creative eye for design or an interest in crafts, fashion, or custom products (nice to have, but not required).
Please note that previous experience with custom patches is not required. We’ll provide training during onboarding to help you learn our products, processes, and systems!
How success in this role is measured:
We believe in setting clear expectations. Success in this role will be measured by:
Converting quotes into confirmed orders.
Building strong customer relationships that lead to repeat business.
Growing average order value through thoughtful upsells and add‑ons.
Sharing customer feedback and insights that help improve our products, processes, and customer experience.
Ideal Candidate: You are an enthusiastic, hardworking, honest, and organized person with a positive attitude and a flexible schedule. You are a team player who cares about your work, is a quick learner with strong computer skills, and pays attention to detail. You can follow directions and self-driven working in a remote workspace (your home office).
Start Date: This position starts when we find the right person.
Job Type: Full-Time Permanent.
Hours: 8:30 am to 4:30 pm. Monday to Friday.
Compensation: Hourly rate to be determined based on experience.
How to apply: Accepting excited applicants who fit into our culture. Submit your resume and cover letter explaining why you would be a great fit for the role to . We can’t wait to hear from you!
Pay: From $24.00 per hour
Benefits:
Casual dress
Company events
Flexible schedule
Application question(s):
What are you hourly wage expectations for this role?
Experience:
Inside sales: 1 year (preferred)
Work Location: Remote
💡 Quick Summary
Seeking a career-building opportunity? The Inside Sales Representative position is now open for candidates interested in the Work from home Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
