Job Description
Position Overview
Inside Sales Professionals are a talented group of individuals that can discover sales opportunities on a consultative basis and able turn leads into new customers. The Inside Sales Professional will play a key role in expanding our sales activities to support our fast-growing business. This position requires that the individual primarily handle the front counter sales focusing on customer relationship, managing sales of the company’s products and services, tracking, investigating, and reporting sales information providing customer service while interfacing with external vendors.
At FBM we believe in doing business with integrity and being the company of choice for both our customers and our team.
Come build your career at an exciting and growing organization within the building materials industry!
Essential Functions/Qualifications
Professional and courteous ongoing contact with customers before, during and after a sale.
Code and input customer orders, pricing information and additional data into the computer system
Provide excellent customer support through knowledge of our products and their applications
Continuously improve and maintain in-depth product knowledge
Coordinate deliveries with Operations staff
Assist walk-in customers
Handle and resolve customer issues
Assist Outside Sales Representatives as needed
Maintain effective communication with customers, management, and Outside Sales Representatives
Focus on securing the profitable sales opportunity with each customer through excellent selling, service and problem-solving
Effective at up selling and cross selling
Coordinate purchase and delivery of special products.
Maintain stock levels on the sales floor and in the stockroom
Operate and balance cash register daily
As needed, initiate telephone calls to customers to generate sales
Respond swiftly and courteously to customer complaints or inquiries
When required, participate in monthly and/or annual physical inventories
Support our company values in the stated areas of Safety, Customer Focus, Teamwork, Integrity, and being the company of choice for both employees and customers
Able to work 40-50 hours per week
Other duties may be assigned
After receipt of conditional offer of employment, must be able to pass a drug screen
Skills
High school diploma or equivalent required
2+ years inside sales experience (incoming call preferred)
Excellent verbal communication skills and telephone manner
Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
Familiarity with Windows operating systems
Compensation & FBM Benefits
This is a full-time position with competitive pay and benefits that will be located in our branch in Nanaimo, BC. If you are an organized and detail-oriented individual, we encourage you to apply for this exciting opportunity!
Compensation: 50,000 CAD-60,000 CAD salary. Starting rate of pay may vary based on factors including, but not limited to, location, education, training, and/or experience.
A friendly and supportive work environment
Competitive pay and incentives
Well-maintained equipment
Excellent benefits including: Medical, Dental and Vision plans, RRSP match program
Career growth opportunities
Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year
Benefits:
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
RRSP match
Work from home
Flexible language requirement:
French not required
Schedule:
Monday to Friday
Work Location: In person
Inside Sales Professionals are a talented group of individuals that can discover sales opportunities on a consultative basis and able turn leads into new customers. The Inside Sales Professional will play a key role in expanding our sales activities to support our fast-growing business. This position requires that the individual primarily handle the front counter sales focusing on customer relationship, managing sales of the company’s products and services, tracking, investigating, and reporting sales information providing customer service while interfacing with external vendors.
At FBM we believe in doing business with integrity and being the company of choice for both our customers and our team.
Come build your career at an exciting and growing organization within the building materials industry!
Essential Functions/Qualifications
Professional and courteous ongoing contact with customers before, during and after a sale.
Code and input customer orders, pricing information and additional data into the computer system
Provide excellent customer support through knowledge of our products and their applications
Continuously improve and maintain in-depth product knowledge
Coordinate deliveries with Operations staff
Assist walk-in customers
Handle and resolve customer issues
Assist Outside Sales Representatives as needed
Maintain effective communication with customers, management, and Outside Sales Representatives
Focus on securing the profitable sales opportunity with each customer through excellent selling, service and problem-solving
Effective at up selling and cross selling
Coordinate purchase and delivery of special products.
Maintain stock levels on the sales floor and in the stockroom
Operate and balance cash register daily
As needed, initiate telephone calls to customers to generate sales
Respond swiftly and courteously to customer complaints or inquiries
When required, participate in monthly and/or annual physical inventories
Support our company values in the stated areas of Safety, Customer Focus, Teamwork, Integrity, and being the company of choice for both employees and customers
Able to work 40-50 hours per week
Other duties may be assigned
After receipt of conditional offer of employment, must be able to pass a drug screen
Skills
High school diploma or equivalent required
2+ years inside sales experience (incoming call preferred)
Excellent verbal communication skills and telephone manner
Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
Familiarity with Windows operating systems
Compensation & FBM Benefits
This is a full-time position with competitive pay and benefits that will be located in our branch in Nanaimo, BC. If you are an organized and detail-oriented individual, we encourage you to apply for this exciting opportunity!
Compensation: 50,000 CAD-60,000 CAD salary. Starting rate of pay may vary based on factors including, but not limited to, location, education, training, and/or experience.
A friendly and supportive work environment
Competitive pay and incentives
Well-maintained equipment
Excellent benefits including: Medical, Dental and Vision plans, RRSP match program
Career growth opportunities
Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year
Benefits:
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
RRSP match
Work from home
Flexible language requirement:
French not required
Schedule:
Monday to Friday
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Inside Sales Representative position is now open for candidates interested in the Counter Sales Jobs sector. This role in Nanaimo offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
