Inside Sales Specialist

An ideal candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales. We are looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment.

What the Role involves:

• Responsible for lead conversions and demonstrate exceptional customer and relationship management skills

• Nurture and convince customers to sell, cross-sell and up-sell various FITPASS products

• Increase brand awareness through customer interaction

• Recommending potential innovations in products and services to the management by collecting and analyzing customer information and needs

• Understanding customer requirements and influencing them to buy/renew products and services by sharing relevant product information

• Increasing renewal rates of products and users and reducing churn along with identifying opportunities for continuous improvement

• Regularly calling users and creating follow-ups with interested leads to increase sales in various locations

• Work closely with members of other teams to translate business needs and product requirements into new solutions for customers

• Build sustainable relationships of trust through open and interactive communication

• Maintaining quality customer service by following the standards set by the organization and increasing brand awareness through customer interaction

• Logging and regularly maintaining a report for calls done and follow-ups made

• Handling in-house Customer Relationship Management (CRM) tool to efficiently manage all touchpoints with customers from the time of sign-up till purchase and beyond

• Any other business need that may arise.