Requirements

Description and Requirements

Job Responsibilities:
• Ensure that the process transactions are processed as per Desktop procedures
• Ensure that the assigned targets are met in accordance with SLA and Internal standards.
• Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence.
• Ensure adherence to established attendance schedules.
• Communication skills – should be able to read and interpret business documents and communicate in English language with the internal and external customers if required.
• Escalate issues if required
• Data gathering ability/ Eye for detail
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability to change
• Ability to work on routine/standardized transactions
• Adaptability to change
• Self-disciplined and result oriented
• Ability to manage multiple tasks prioritizing effectively.
• Ability to find creative and innovative solutions to business problems
• Ability to offer innovative ideas to polish detailed, metric based reports and simplifies the “at a glance” information.
• MS PowerPoint skills desired but not mandatory

Any other essential function that may occur from time to time as directed by the Supervisor.

Education:
• Graduates or Diploma holders with at least 15 years of education

Experience: NA

Knowledge and Skills:
• Good Computer navigation skills
• Good keyboarding speed (Greater than 35 words per min)
• Knowledge about the Insurance industry in US
• Knowledge about US Culture
• Fundamentals of Auto and home insurance policies and procedures
• Knowledge of state underwriting guidelines and procedures to include referral criteria
• Communication skills – should be able to read, speak and interpret business documents.
• Escalate issues if required
• Data gathering ability/ Eye for detail
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability to change
• Ability to work on routine/standardized transactions
• Self-disciplined and result oriented
• Ability to multi task