Job Description
Why Gallagher?
Gallagher is a global leader in Insurance broking, risk management and consulting, with over 71,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.
About the role
You’ll be providing client support, handling general administration, and assisting brokers with day to day tasks. You’ll be trusted with real client work, learn on the job, and build a pathway into broking with structured development and mentoring.
A Day in the Life
Manage renewals, new business quotes, and overall account servicing (policies, endorsements, invoicing)
Liaise with clients, insurers, underwriters, and internal teams to meet deadlines and support broking strategy
Maintain accurate documentation, systems, and processing through collaboration with the Gallagher Service Centre
Support debtor management, gather client information, and identify key issues
Continuously improve processes, stay updated through training, and uphold professional and ethical standards
Skills and experience
1-2 years’ experience in a similar client support / administration role
Attention to detail
Clear and effective in stakeholder communication
Great time management and ability to prioritise to meet deadlines
A proactive approach and commitment to client service excellence
Tier 1 qualification is desirable or willingness to complete in first 6 months (Gallagher supported)
What you’ll get
We believe that high performance requires high support. Our benefits are designed to support you professionally and personally:
Career Development: Structured training programs, career pathways and tuition assistance
Flexibility: We offer true work life balance through flexible work options
Wellbeing: Access to our Employee Assistance Program and wellbeing initiatives
Extra time off: Additional lifestyle leave options and paid volunteering days
Financial Benefits: Employee Stock Purchase Plan, Gallagher Rewards (discounts at 1,000+ retailers) and salary sacrificed Superannuation options
Employment offers are subject to satisfactory reference & background checks.
Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.
This is an exciting chance to join a global leader and make a real impact. Apply now via Gallagher Careers. Our Talent Acquisition team is here to help at careers@ajg.com.au.
Gallagher is a global leader in Insurance broking, risk management and consulting, with over 71,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.
About the role
You’ll be providing client support, handling general administration, and assisting brokers with day to day tasks. You’ll be trusted with real client work, learn on the job, and build a pathway into broking with structured development and mentoring.
A Day in the Life
Manage renewals, new business quotes, and overall account servicing (policies, endorsements, invoicing)
Liaise with clients, insurers, underwriters, and internal teams to meet deadlines and support broking strategy
Maintain accurate documentation, systems, and processing through collaboration with the Gallagher Service Centre
Support debtor management, gather client information, and identify key issues
Continuously improve processes, stay updated through training, and uphold professional and ethical standards
Skills and experience
1-2 years’ experience in a similar client support / administration role
Attention to detail
Clear and effective in stakeholder communication
Great time management and ability to prioritise to meet deadlines
A proactive approach and commitment to client service excellence
Tier 1 qualification is desirable or willingness to complete in first 6 months (Gallagher supported)
What you’ll get
We believe that high performance requires high support. Our benefits are designed to support you professionally and personally:
Career Development: Structured training programs, career pathways and tuition assistance
Flexibility: We offer true work life balance through flexible work options
Wellbeing: Access to our Employee Assistance Program and wellbeing initiatives
Extra time off: Additional lifestyle leave options and paid volunteering days
Financial Benefits: Employee Stock Purchase Plan, Gallagher Rewards (discounts at 1,000+ retailers) and salary sacrificed Superannuation options
Employment offers are subject to satisfactory reference & background checks.
Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.
This is an exciting chance to join a global leader and make a real impact. Apply now via Gallagher Careers. Our Talent Acquisition team is here to help at careers@ajg.com.au.
💡 Quick Summary
Seeking a career-building opportunity? The Insurance Broker Assistant position is now open for candidates interested in the Insurance sector. This role in Ormeau offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.