Job Description
Key Responsibilities
• Manage and handle customer accounts efficiently
• Respond to and manage WhatsApp communication, sales calls, and sales emails
• Make outbound and inbound customer calls
• Coordinate and connect with doctors as required
• Ensure timely follow-ups and resolution of customer queries
• Maintain accurate records and reports using MS Excel
• Meet service and sales-related targets
• Be flexible to extend working hours, work on Sundays and government holidays when required.
• Should be comfortable for travelling to visit clients, or meet the external stakeholders.
Required Skills & Qualifications
• Minimum 2–3 years of experience in account management within the insurance industry
• Hindi language proficiency is mandatory
• Knowledge of multiple languages is preferred
• Strong verbal and written communication skills
• Proficiency in MS Excel
• Ability to multitask and manage high-volume communication
• Customer-focused with a problem-solving mindset
Preferred Attributes
• Experience handling customers through digital platforms (WhatsApp, email, calls)
• Comfortable working in a fast-paced environment
• Willingness to work flexible schedules
• Manage and handle customer accounts efficiently
• Respond to and manage WhatsApp communication, sales calls, and sales emails
• Make outbound and inbound customer calls
• Coordinate and connect with doctors as required
• Ensure timely follow-ups and resolution of customer queries
• Maintain accurate records and reports using MS Excel
• Meet service and sales-related targets
• Be flexible to extend working hours, work on Sundays and government holidays when required.
• Should be comfortable for travelling to visit clients, or meet the external stakeholders.
Required Skills & Qualifications
• Minimum 2–3 years of experience in account management within the insurance industry
• Hindi language proficiency is mandatory
• Knowledge of multiple languages is preferred
• Strong verbal and written communication skills
• Proficiency in MS Excel
• Ability to multitask and manage high-volume communication
• Customer-focused with a problem-solving mindset
Preferred Attributes
• Experience handling customers through digital platforms (WhatsApp, email, calls)
• Comfortable working in a fast-paced environment
• Willingness to work flexible schedules
💡 Quick Summary
Seeking a career-building opportunity? The Insurance Business || Team Lead position is now open for candidates interested in the Insurance sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.