Job Description
From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.
Inputs and tracks into the appropriate databases.
Working knowledge of insurance policies and related processes and procedures.
Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
inbound call handling
Experience
~ 0-2 years experience (Preferred)
Education & Experience (in lieu)
~ In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management
Shift Time
One where you can shape the future of protection while supporting causes that mean the most to you. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.
Inputs and tracks into the appropriate databases.
Working knowledge of insurance policies and related processes and procedures.
Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
inbound call handling
Experience
~ 0-2 years experience (Preferred)
Education & Experience (in lieu)
~ In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management
Shift Time
One where you can shape the future of protection while supporting causes that mean the most to you. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
💡 Quick Summary
Seeking a career-building opportunity? The Insurance Customer Services Associate position is now open for candidates interested in the Insurance sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.