Job Description
Job no: MHEMJ
Category: Insurance Operations
How will you make an impact?
You’ll play a critical role in supporting our members during key moments, providing timely, compassionate and reliable claims support when it matters most.
The opportunity
Join our dynamic Insurance Claims team in Melbourne and become an integral part of our mission to deliver exceptional service to Hostplus members and claimants. As an Insurance Claims Coordinator, you will have the opportunity to manage end-to-end claims processes, maintain strong relationships with stakeholders, and drive continuous improvement in service excellence. You will also contribute to the efficiency and effectiveness of our claims operations, helping to reduce complaints and enhance overall performance.
About you
You bring significant experience in claims administration and case management
Your proactive approach ensures strong relationships are built and maintained with stakeholders, fostering an environment of trust and collaboration
With a comprehensive understanding of superannuation and life insurance products, you navigate complex situations with confidence and expertise
Your adept negotiation and problem-solving skills enable you to effectively manage escalated situations, ensuring resolutions are reached promptly and professionally
Exceptional communication skills, both written and verbal, allow you to articulate complex information clearly and concisely, fostering understanding and trust with claimants
You have a proven track record of contributing to operational efficiency and effectiveness, consistently meeting and exceeding performance targets
Your ability to manage declined claims and complaints demonstrates your commitment to providing a positive claim experience and driving continuous improvement
Committed to personal and professional development, you actively seek opportunities to enhance your skills and knowledge, staying abreast of industry trends and best practices.
What can we offer you?
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:
Hybrid and flexible work environment
15% superannuation
Additional paid leave over Christmas and New Year
Additional 5 days paid “flex leave”, so that you can take time out when you need it
18 weeks paid parental leave
Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
3 days community service leave
4 weeks paid gender affirmation leave
Access to long service leave at 5 years
Access to subsidised financial advice
Dedicated per person development budget to support your growth
Just to name a few!
About us
At Hostplus, we passionately provide around 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.
Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?
Our commitment to diversity and inclusion
We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.
We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at [email protected] and to let us know how we can support.
How do I apply?
If you are interested in this opportunity, please follow the prompts to make an application.
We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check. Applicants must have current and unrestricted work rights in Australia (sponsorship is not available for this role).
Category: Insurance Operations
How will you make an impact?
You’ll play a critical role in supporting our members during key moments, providing timely, compassionate and reliable claims support when it matters most.
The opportunity
Join our dynamic Insurance Claims team in Melbourne and become an integral part of our mission to deliver exceptional service to Hostplus members and claimants. As an Insurance Claims Coordinator, you will have the opportunity to manage end-to-end claims processes, maintain strong relationships with stakeholders, and drive continuous improvement in service excellence. You will also contribute to the efficiency and effectiveness of our claims operations, helping to reduce complaints and enhance overall performance.
About you
You bring significant experience in claims administration and case management
Your proactive approach ensures strong relationships are built and maintained with stakeholders, fostering an environment of trust and collaboration
With a comprehensive understanding of superannuation and life insurance products, you navigate complex situations with confidence and expertise
Your adept negotiation and problem-solving skills enable you to effectively manage escalated situations, ensuring resolutions are reached promptly and professionally
Exceptional communication skills, both written and verbal, allow you to articulate complex information clearly and concisely, fostering understanding and trust with claimants
You have a proven track record of contributing to operational efficiency and effectiveness, consistently meeting and exceeding performance targets
Your ability to manage declined claims and complaints demonstrates your commitment to providing a positive claim experience and driving continuous improvement
Committed to personal and professional development, you actively seek opportunities to enhance your skills and knowledge, staying abreast of industry trends and best practices.
What can we offer you?
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:
Hybrid and flexible work environment
15% superannuation
Additional paid leave over Christmas and New Year
Additional 5 days paid “flex leave”, so that you can take time out when you need it
18 weeks paid parental leave
Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
3 days community service leave
4 weeks paid gender affirmation leave
Access to long service leave at 5 years
Access to subsidised financial advice
Dedicated per person development budget to support your growth
Just to name a few!
About us
At Hostplus, we passionately provide around 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.
Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?
Our commitment to diversity and inclusion
We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.
We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at [email protected] and to let us know how we can support.
How do I apply?
If you are interested in this opportunity, please follow the prompts to make an application.
We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check. Applicants must have current and unrestricted work rights in Australia (sponsorship is not available for this role).
💡 Quick Summary
Seeking a career-building opportunity? The Insurance Relationship Coordinator position is now open for candidates interested in the Insurance sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
