Job Description
Intake Coordinator – Customer Contact Centre
Location: Remote-based office within Ontario, Canada
Status: Permanent full time
Schedule: The Customer Contact Centre is open between 8am-+pm EST Monday-Friday; Rotating weekly shifts , rotating Saturdays. 8 hour daily shifts will vary throughout the week during this timeframe
The Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services. The ability to interact with staff, patients and customers/adjusters in a fast paced environment, with a high level of professionalism and confidentiality is crucial to this role. The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful and efficient. Expert level written, verbal communication and interpersonal skills are required as well as a strong decision making ability and attention to detail. This person must be exceptionally well organized, flexible and enjoy the challenges of supporting a variety of key customers.
Core Responsibilities:
Act as the initial point of contact for client companies
Receive incoming calls from Customer and record new referrals within our client intake system
Verify information and coordinate assessment times with our network of clinics
Book appointments via the internal booking system
Other responsibilities will include inputting and updating referral data and treatment plan statuses in the database, as well as providing support and assistance with monthly referral tracking reports and quarterly outcome reports.
The ideal candidate will:
Have 2+ years of previous customer service/administrative experience
Bilingual French Preferred
Post-Secondary education is an asset
Possess advanced written and verbal communication skills with a strict attention to detail.
Possess strong interpersonal skills to maintain customer relationships with client companies and patients
Have the ability to prioritize under pressure
Possess strong computer skills, specifically in MS Word, Excel and aptitude for database software
Possess exceptional organizational skills, work independently, take initiative and have a strong work ethic
Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.
Apply today! Visit www.lifemark.ca for more info about the company.
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca
Location: Remote-based office within Ontario, Canada
Status: Permanent full time
Schedule: The Customer Contact Centre is open between 8am-+pm EST Monday-Friday; Rotating weekly shifts , rotating Saturdays. 8 hour daily shifts will vary throughout the week during this timeframe
The Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services. The ability to interact with staff, patients and customers/adjusters in a fast paced environment, with a high level of professionalism and confidentiality is crucial to this role. The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful and efficient. Expert level written, verbal communication and interpersonal skills are required as well as a strong decision making ability and attention to detail. This person must be exceptionally well organized, flexible and enjoy the challenges of supporting a variety of key customers.
Core Responsibilities:
Act as the initial point of contact for client companies
Receive incoming calls from Customer and record new referrals within our client intake system
Verify information and coordinate assessment times with our network of clinics
Book appointments via the internal booking system
Other responsibilities will include inputting and updating referral data and treatment plan statuses in the database, as well as providing support and assistance with monthly referral tracking reports and quarterly outcome reports.
The ideal candidate will:
Have 2+ years of previous customer service/administrative experience
Bilingual French Preferred
Post-Secondary education is an asset
Possess advanced written and verbal communication skills with a strict attention to detail.
Possess strong interpersonal skills to maintain customer relationships with client companies and patients
Have the ability to prioritize under pressure
Possess strong computer skills, specifically in MS Word, Excel and aptitude for database software
Possess exceptional organizational skills, work independently, take initiative and have a strong work ethic
Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.
Apply today! Visit www.lifemark.ca for more info about the company.
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca
💡 Quick Summary
Seeking a career-building opportunity? The Intake Coordinator -Remote position is now open for candidates interested in the Work from home Jobs sector. This role in Burlington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
