Job Description
Full job description
Create your best future and join Westpac as an Integration Manager.
This role will play a crucial part of the UNITE team. UNITE is our business-led, tech-enabled transformation, and a key priority for the Group. UNITE is about delivering 'one best way' to make our processes, systems and tech simpler so we can deliver a better experience for our customers and make things easier for our people.
Location: Sydney-based role
Employment type: fixed-term/max-term contract
On-site Requirement: 2 days in the office per week
What’s the role?
As an Integration Manager, you’ll act as the key link between the UNITE program and Customer Solutions, ensuring each business unit’s needs are represented throughout discovery and design. You’ll work closely with initiative leads to identify impacts, stakeholders, and operational requirements, keeping service levels, KPIs, and customer advocacy at the forefront.
You will align business‑case requirements, manage operational risks, and map impacted processes, systems, and controls. You’ll coordinate CS resource engagement, plan for effective resourcing and backfills, and contribute to the UNITE change strategy to ensure the transformation supports CS goals such as SLA performance, process simplification, reduced manual controls, and OPEX efficiency.
You’ll manage dependencies across major transformation initiatives, support CS governance through timely business‑case and change‑request reviews and maintain strong engagement across CS business units so impacts are clear, risks are managed, and the program lands successfully.
What do I need?
Deep SME expertise in Customer Solutions Operations
Strong change‑management capability across complex initiatives
Solid understanding of WBC enterprise systems and operational processes
Excellent written and verbal communication with strong stakeholder influence
High risk acumen, resilience, and agility in fast‑paced environments
Proven ability to drive results, learn quickly, build trust, and align teams to a shared vision
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button | #UNITEProgram
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
Create your best future and join Westpac as an Integration Manager.
This role will play a crucial part of the UNITE team. UNITE is our business-led, tech-enabled transformation, and a key priority for the Group. UNITE is about delivering 'one best way' to make our processes, systems and tech simpler so we can deliver a better experience for our customers and make things easier for our people.
Location: Sydney-based role
Employment type: fixed-term/max-term contract
On-site Requirement: 2 days in the office per week
What’s the role?
As an Integration Manager, you’ll act as the key link between the UNITE program and Customer Solutions, ensuring each business unit’s needs are represented throughout discovery and design. You’ll work closely with initiative leads to identify impacts, stakeholders, and operational requirements, keeping service levels, KPIs, and customer advocacy at the forefront.
You will align business‑case requirements, manage operational risks, and map impacted processes, systems, and controls. You’ll coordinate CS resource engagement, plan for effective resourcing and backfills, and contribute to the UNITE change strategy to ensure the transformation supports CS goals such as SLA performance, process simplification, reduced manual controls, and OPEX efficiency.
You’ll manage dependencies across major transformation initiatives, support CS governance through timely business‑case and change‑request reviews and maintain strong engagement across CS business units so impacts are clear, risks are managed, and the program lands successfully.
What do I need?
Deep SME expertise in Customer Solutions Operations
Strong change‑management capability across complex initiatives
Solid understanding of WBC enterprise systems and operational processes
Excellent written and verbal communication with strong stakeholder influence
High risk acumen, resilience, and agility in fast‑paced environments
Proven ability to drive results, learn quickly, build trust, and align teams to a shared vision
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button | #UNITEProgram
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
💡 Quick Summary
Seeking a career-building opportunity? The Integration Manager - Sydney based position is now open for candidates interested in the Back Office Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
