Job Description
Job Description
• Uncover areas in our target customer domain where we can add more value through our product offerings.
• Plan and execute operations rhythm for different businesses, with responsibility of sales operations, order fulfilment and customer success targets.
• Identify alignment gaps with different team, and drive transparency and accountability through communication and collaboration.
• Work cross-functionally to structure problems, analyze opportunities, and develop solutions.
• Using data analytics and market intelligence to enhance our value proposition.
• Set-up SOPs and drive them through training and reinforcement; that results in improving the keymetrics that drive Customer NPS
• Track and report all process metrics (Operational & SLA).
• Complete implementation of Operations volume and capacity forecasting model to ensure adequate capacity to manage demand & Initiate work to implement process maturity model.
• Maintain & strengthen process governance and partner communication.
• Develop and implement strategies to continually improve processes, quality, and the customer experience in a cost-effective manner, leveraging quality improvement tools and methodologies such as Lean and Six Sigma
• Build a strong succession pipeline in place.
• Business partner engagement
• Always maintain a strong positive client relationship and achieve/exceed satisfaction expectations.
• Collaboration with multiple stakeholders across the line of business
• Integration and alignment with function's vision and strategy
• Support strategic objectives.
• Incremental net contribution of 5% to bottom line, through Productivity and Cost Efficiencies.
• Continually measures and evaluates all work processes using Lean, Six sigma, and other improvement methods.
• Develops and achieves performance goals and objectives in order to deliver an exceptional customer experience.
• Implements change or develop new processes as necessary to provide the ability to better service multiple work types.
• Drive the Strategic Transformation initiatives linked to Automation and Digitization aimed at enhancing client experience and generating savings for the organization.
• Uncover areas in our target customer domain where we can add more value through our product offerings.
• Plan and execute operations rhythm for different businesses, with responsibility of sales operations, order fulfilment and customer success targets.
• Identify alignment gaps with different team, and drive transparency and accountability through communication and collaboration.
• Work cross-functionally to structure problems, analyze opportunities, and develop solutions.
• Using data analytics and market intelligence to enhance our value proposition.
• Set-up SOPs and drive them through training and reinforcement; that results in improving the keymetrics that drive Customer NPS
• Track and report all process metrics (Operational & SLA).
• Complete implementation of Operations volume and capacity forecasting model to ensure adequate capacity to manage demand & Initiate work to implement process maturity model.
• Maintain & strengthen process governance and partner communication.
• Develop and implement strategies to continually improve processes, quality, and the customer experience in a cost-effective manner, leveraging quality improvement tools and methodologies such as Lean and Six Sigma
• Build a strong succession pipeline in place.
• Business partner engagement
• Always maintain a strong positive client relationship and achieve/exceed satisfaction expectations.
• Collaboration with multiple stakeholders across the line of business
• Integration and alignment with function's vision and strategy
• Support strategic objectives.
• Incremental net contribution of 5% to bottom line, through Productivity and Cost Efficiencies.
• Continually measures and evaluates all work processes using Lean, Six sigma, and other improvement methods.
• Develops and achieves performance goals and objectives in order to deliver an exceptional customer experience.
• Implements change or develop new processes as necessary to provide the ability to better service multiple work types.
• Drive the Strategic Transformation initiatives linked to Automation and Digitization aimed at enhancing client experience and generating savings for the organization.
💡 Quick Summary
Seeking a career-building opportunity? The Interesting Job Opportunity| Head | Operations | BPO|KPO position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.