Job Description
Job Summary
• Be accountable for the entire Relationship Manager of a growing business
• Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
• Needs to manage class rescheduling requests and handle DataBase and coordinate with the Tech team to execute this in the backend to manage ongoing classes.
• Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow
• The Relationship Manager will be required to communicate with customers via phone and email.
• Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
• Contributes to team effort by accomplishing related results as needed.
Skills And Qualifications
• Excellent communication and Interpersonal Skills
• Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
• Customer Satisfaction Focus: Ability to listen and active problem- solving skills
• Multi-tasking
• Project management: Remarkable detail orientation for making accurate trackers
• Database management: Quick query response and resolution.
• Ability to analyze large amounts of data
• Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.
• Competent time management skills
• Self-motivated
(ref:iimjobs.com
• Be accountable for the entire Relationship Manager of a growing business
• Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
• Needs to manage class rescheduling requests and handle DataBase and coordinate with the Tech team to execute this in the backend to manage ongoing classes.
• Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow
• The Relationship Manager will be required to communicate with customers via phone and email.
• Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
• Contributes to team effort by accomplishing related results as needed.
Skills And Qualifications
• Excellent communication and Interpersonal Skills
• Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
• Customer Satisfaction Focus: Ability to listen and active problem- solving skills
• Multi-tasking
• Project management: Remarkable detail orientation for making accurate trackers
• Database management: Quick query response and resolution.
• Ability to analyze large amounts of data
• Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.
• Competent time management skills
• Self-motivated
(ref:iimjobs.com
💡 Quick Summary
Seeking a career-building opportunity? The Interesting Opportunity| Relationship position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
