Job Description
New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.
We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver `Our Business' and achieve long-term change.
ISR Operations Manager!
Based at Hamilton Waikato
Band J
Police Employee
Permanent - Full Time
NAV
JR 5756793
E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.
Stand at the stern of the canoe and feel the spray of the future biting at your face
Mo te tunga | About the role
Integrated Safety Response (ISR) is a multi-agency initiative ensuring families experiencing family violence get the help they need from Government and community services. ISR involves core agencies closely working together to support victims, perpetrators and their families. ISR operates in two sites - Christchurch and Hamilton.
Police is the operational lead and hosting agency for ISR, as part of Te Puna Aonui - the Joint Venture for Family Violence and ****** Violence.
ISR operates seven days a week, so flexibility is required as you may be required to work some weekends and statutory holidays.
We are looking for someone who is proactive, analytical, and solutions-focused. You will be comfortable working with data and trends, identifying opportunities for improvement, and turning ideas into practical action. You will be a confident communicator, able to build strong relationships across agencies, and someone who takes ownership, shows initiative, and supports a positive and professional team culture.
In this role you will manage up to 10 direct reports and support the operational aspects of a multi-agency programme. A good team ethos, strong communication skills and a passion for leading and engaging people will see you thriving in this role!
Key Accountabilities:
Monitor and analyse ISR to ensure it is effective and provide strategies for improvement
Communicate and lead the delivery of a compelling vision, which aligns with strategic goals, and motivates others
Recommend improvements to the Integrated Safety Response in keeping with guidelines and with input from stakeholders
Support the frontline staff to provide an effective and timely response to those in need
Identify and drive continual improvement based on the evidence provided from the Safety Assessment and Intensive Case Management Meetings and stakeholders
He aha taau e kawe mai | What you'll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
And demonstrate experience in:
Leading teams, including coaching and mentoring, performance management, and achieving continuous improvement
Developing positive working relationships with internal and external stakeholders
Demonstrated ability to interpret data and trends, draw insights, and translate these into practical operational improvements.
A proactive approach with strong initiative, able to identify issues, take ownership, and drive solutions in a fast-paced environment.
Excellent communication skills, including the ability to engage confidently with multi-agency partners, facilitate discussions, and communicate clearly in both written and verbal formats.
Strong systems thinking and a continuous improvement mindset, with the ability to identify inefficiencies, streamline processes, and improve ways of working.
High emotional intelligence and the ability to support staff working in high-pressure and emotionally demanding environments.
Comfortable working in environments where processes and systems are evolving, with the ability to adapt, prioritise, and bring clarity to complexity.
Highly organised, with strong planning and coordination skills and the ability to manage multiple priorities and deadlines.
Coordinating or managing cross-sectoral or multi-disciplinary teams
Relevant tertiary qualification (e.g. management, psychology, education, social work, health).
This role is Team Leader level. You can refer to Indicators for Success for further information on the requirements
To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/02-2026/integrated_safety_response_isr_-_operations_manager.pdf
Mo tatou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
To view more detailed information about our recruitment process along with further details about requirements please click below link:
Applicant Information Pack (External)
Tono inaianei | Apply now
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and ******* testing and police vetting prior to any written offer being made.
For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers
All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.
Utu a-tau | Salary
This position is covered by a collective agreement and salary will commence between $110,425 and $117,014 dependent on skills and experience relevant to the role.
If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.
Please note: Deadline for applications is 5:00 pm on Friday, 6th March. Applications may be reviewed prior to the close date as well as contact made with candidates.
If you have any questions about this vacancy, please contact Thuvaraga.Thiribuvananathan@police.govt.nz
We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver `Our Business' and achieve long-term change.
ISR Operations Manager!
Based at Hamilton Waikato
Band J
Police Employee
Permanent - Full Time
NAV
JR 5756793
E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.
Stand at the stern of the canoe and feel the spray of the future biting at your face
Mo te tunga | About the role
Integrated Safety Response (ISR) is a multi-agency initiative ensuring families experiencing family violence get the help they need from Government and community services. ISR involves core agencies closely working together to support victims, perpetrators and their families. ISR operates in two sites - Christchurch and Hamilton.
Police is the operational lead and hosting agency for ISR, as part of Te Puna Aonui - the Joint Venture for Family Violence and ****** Violence.
ISR operates seven days a week, so flexibility is required as you may be required to work some weekends and statutory holidays.
We are looking for someone who is proactive, analytical, and solutions-focused. You will be comfortable working with data and trends, identifying opportunities for improvement, and turning ideas into practical action. You will be a confident communicator, able to build strong relationships across agencies, and someone who takes ownership, shows initiative, and supports a positive and professional team culture.
In this role you will manage up to 10 direct reports and support the operational aspects of a multi-agency programme. A good team ethos, strong communication skills and a passion for leading and engaging people will see you thriving in this role!
Key Accountabilities:
Monitor and analyse ISR to ensure it is effective and provide strategies for improvement
Communicate and lead the delivery of a compelling vision, which aligns with strategic goals, and motivates others
Recommend improvements to the Integrated Safety Response in keeping with guidelines and with input from stakeholders
Support the frontline staff to provide an effective and timely response to those in need
Identify and drive continual improvement based on the evidence provided from the Safety Assessment and Intensive Case Management Meetings and stakeholders
He aha taau e kawe mai | What you'll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
And demonstrate experience in:
Leading teams, including coaching and mentoring, performance management, and achieving continuous improvement
Developing positive working relationships with internal and external stakeholders
Demonstrated ability to interpret data and trends, draw insights, and translate these into practical operational improvements.
A proactive approach with strong initiative, able to identify issues, take ownership, and drive solutions in a fast-paced environment.
Excellent communication skills, including the ability to engage confidently with multi-agency partners, facilitate discussions, and communicate clearly in both written and verbal formats.
Strong systems thinking and a continuous improvement mindset, with the ability to identify inefficiencies, streamline processes, and improve ways of working.
High emotional intelligence and the ability to support staff working in high-pressure and emotionally demanding environments.
Comfortable working in environments where processes and systems are evolving, with the ability to adapt, prioritise, and bring clarity to complexity.
Highly organised, with strong planning and coordination skills and the ability to manage multiple priorities and deadlines.
Coordinating or managing cross-sectoral or multi-disciplinary teams
Relevant tertiary qualification (e.g. management, psychology, education, social work, health).
This role is Team Leader level. You can refer to Indicators for Success for further information on the requirements
To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/02-2026/integrated_safety_response_isr_-_operations_manager.pdf
Mo tatou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
To view more detailed information about our recruitment process along with further details about requirements please click below link:
Applicant Information Pack (External)
Tono inaianei | Apply now
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and ******* testing and police vetting prior to any written offer being made.
For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers
All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.
Utu a-tau | Salary
This position is covered by a collective agreement and salary will commence between $110,425 and $117,014 dependent on skills and experience relevant to the role.
If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.
Please note: Deadline for applications is 5:00 pm on Friday, 6th March. Applications may be reviewed prior to the close date as well as contact made with candidates.
If you have any questions about this vacancy, please contact Thuvaraga.Thiribuvananathan@police.govt.nz
💡 Quick Summary
Seeking a career-building opportunity? The Intergrated Safety Response - OpsManag position is now open for candidates interested in the Education Jobs sector. This role in Hamilton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
