Job Description
Overview:
Connecting clients to markets – and talent to opportunity
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.
Business Segment Overview:
Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.
StoneX Internship
Are you looking to gain real world experience in an entrepreneurial culture? Consider an internship at a thriving global financial services firm and launch your career with StoneX! A StoneX Internship will provide development, support, career growth, and an endless array of opportunities. You can expect to make an impact on the business and experience a career defining internship program.
Internship Perks:
In addition to the real-world experience, you’ll gain at StoneX, we’re excited to offer interns several perks which include the following:
Compensation: All interns are paid at a competitive rate.
Socials: Networking and acclimation to the company, office, and city are important aspects of the internship program. Socials and local favorites are planned at various points, with large events at the beginning and end of your internship.
Access to Senior Leaders: Senior leaders are involved in the internship program from day one, delivering trainings, presenting on firm business, weekly leadership calls, and even attending socials.
Training: Virtual and in-person trainings to get interns onboarded and connected with the company globally.
Mentorship: Interns have a mentor and buddy to help answer any questions and work alongside during your internship
Responsibilities:
Position Purpose:
Client Management Associates are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Associates accurately apply procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.
Primary duties will include but not limited to :
Being part of a team dedicated to handling all aspects of the customer experience
Handle incoming trading inquiries and client issues via phone, email and live, interactive chat
Trade research/Quotes
Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products
Place Spot FX, CFD’s, Commodity and Equity trades, provide quotes
Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results
Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers
Qualifications:
StoneX Essential Qualifications
Good mathematical, analytical and problem-solving skills
Strong attention to detail with emphasis on accuracy and timeliness
Excellent consultative, rapport-building, listening and communication skills
Approachable, flexible, dependable, and conscientious
Strong command of computer and typing skills and should be able to multi task and navigate through 4-5 software systems simultaneously
Demonstrates self-confidence and the ability to maintain composure in difficult situation
Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services
Demonstrate a positive and professional image at all times
Mandatory Language proficiency
Fluency in English and Mandarin
Early Careers Requirements
Pursuing a bachelor’s or masters degree from an accredited university in a relevant program (related to Finance) and finishing university by August 2027 (entering penultimate year of university)
Available for a June 2026 start date for a 10-week program
Must be fully authorized to work in UK for any employer
Working environment:
4 days in office, 1 day remote
Connecting clients to markets – and talent to opportunity
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.
Business Segment Overview:
Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.
StoneX Internship
Are you looking to gain real world experience in an entrepreneurial culture? Consider an internship at a thriving global financial services firm and launch your career with StoneX! A StoneX Internship will provide development, support, career growth, and an endless array of opportunities. You can expect to make an impact on the business and experience a career defining internship program.
Internship Perks:
In addition to the real-world experience, you’ll gain at StoneX, we’re excited to offer interns several perks which include the following:
Compensation: All interns are paid at a competitive rate.
Socials: Networking and acclimation to the company, office, and city are important aspects of the internship program. Socials and local favorites are planned at various points, with large events at the beginning and end of your internship.
Access to Senior Leaders: Senior leaders are involved in the internship program from day one, delivering trainings, presenting on firm business, weekly leadership calls, and even attending socials.
Training: Virtual and in-person trainings to get interns onboarded and connected with the company globally.
Mentorship: Interns have a mentor and buddy to help answer any questions and work alongside during your internship
Responsibilities:
Position Purpose:
Client Management Associates are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Associates accurately apply procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.
Primary duties will include but not limited to :
Being part of a team dedicated to handling all aspects of the customer experience
Handle incoming trading inquiries and client issues via phone, email and live, interactive chat
Trade research/Quotes
Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products
Place Spot FX, CFD’s, Commodity and Equity trades, provide quotes
Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results
Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers
Qualifications:
StoneX Essential Qualifications
Good mathematical, analytical and problem-solving skills
Strong attention to detail with emphasis on accuracy and timeliness
Excellent consultative, rapport-building, listening and communication skills
Approachable, flexible, dependable, and conscientious
Strong command of computer and typing skills and should be able to multi task and navigate through 4-5 software systems simultaneously
Demonstrates self-confidence and the ability to maintain composure in difficult situation
Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services
Demonstrate a positive and professional image at all times
Mandatory Language proficiency
Fluency in English and Mandarin
Early Careers Requirements
Pursuing a bachelor’s or masters degree from an accredited university in a relevant program (related to Finance) and finishing university by August 2027 (entering penultimate year of university)
Available for a June 2026 start date for a 10-week program
Must be fully authorized to work in UK for any employer
Working environment:
4 days in office, 1 day remote
💡 Quick Summary
Seeking a career-building opportunity? The Intern - Client Management (APAC) position is now open for candidates interested in the Event Management Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
