Job Description
The role holder will be responsible to develop, implement and maintain the Amicorp Group quality management system (QMS) and information security management system (ISMS) ensuring ISO+001 and ISO27001 compliance. The role holder will evaluate the adequacy and effectiveness of, and reporting on, internal policies, processes, procedures, and standards in meeting customer, regulatory/legal and ISO+001 and ISO27001 requirements. The role holder will lead and direct the quality assurance activities, while working in conjunction with other departments such as Group Internal Audit and Information Technology.
Main Responsibilities
• Developing and maintaining the organization's quality management system in accordance with ISO standards.
• Establishing and maintaining quality objectives and performance metrics to measure the effectiveness of the QMS.
• Prepare / update internal audit (IQA) program (for the 3-year cycle).
• Prepare IQA round - check if a certain process needs to be moved forward as there is a large issue (this round will be spread over the bi-weekly visits instead of a designated week).
• Finalize IQA schedule.
• Send invites for opening/closing meeting; auditees for audits; LMT for MRM.
• Prepare IQA audit questions.
• Conducting internal audits to assess compliance with ISO standards and identify areas for improvement.
• Drive and develop the Audit as a Service (AaaS) Program, in line with client demand.
• Coordinating and/or conducting internal audits as a service (AaaS) for and on behalf of clients, according to the same process and standards as internally.
• Prepare the audit notes coming out of.
• Prepare non-conformity (NC) report (including clauses from the standard and observations and update the NC in the "Master Report Opportunities".
• Get signatures from the Single Point of Contacts (SPOCs) and the auditees for the NCs.
• Providing training and support to employees on the QMS and ISO standards.
• Coordinating external audits by ISO certification bodies.
• Ensuring that corrective actions are taken to address nonconformities identified during internal or external audits.
• Communicating the results of quality management system activities to management and other stakeholders.
• Maintaining documentation related to the QMS and ISO standards.
• Monitoring and analyzing quality data to identify trends and opportunities for improvement.
• Leading or supporting continuous improvement initiatives to enhance the effectiveness of the QMS and improve customer satisfaction.
Qualifications, skills, and experience
• University degree with Masters in Business Administration preferred.
• Minimum 5 years' experience of Process Improvement Leadership (Six Sigma and Lean).
• Experience in previous Quality Assurance role or studying for Quality Assurance qualification.
• Ability to work independently and a part of the team and management of various senior stakeholders.
• Excellent planning skills and ability to meet agreed objectives.
• Knowledge of Information Security (ISO27001) and Data Privacy.
• Attention to detail and the ability to interpret documents, which relate to standards, regulations, and operating procedures.
• Ability to analyze QMS data and produce reports and presentations.
• Strong communicator who can work independently.
• Possess strong IT skills to develop QMS documentation and reporting.
• Effective time management.
• Ability to drive a positive Quality culture
Main Responsibilities
• Developing and maintaining the organization's quality management system in accordance with ISO standards.
• Establishing and maintaining quality objectives and performance metrics to measure the effectiveness of the QMS.
• Prepare / update internal audit (IQA) program (for the 3-year cycle).
• Prepare IQA round - check if a certain process needs to be moved forward as there is a large issue (this round will be spread over the bi-weekly visits instead of a designated week).
• Finalize IQA schedule.
• Send invites for opening/closing meeting; auditees for audits; LMT for MRM.
• Prepare IQA audit questions.
• Conducting internal audits to assess compliance with ISO standards and identify areas for improvement.
• Drive and develop the Audit as a Service (AaaS) Program, in line with client demand.
• Coordinating and/or conducting internal audits as a service (AaaS) for and on behalf of clients, according to the same process and standards as internally.
• Prepare the audit notes coming out of.
• Prepare non-conformity (NC) report (including clauses from the standard and observations and update the NC in the "Master Report Opportunities".
• Get signatures from the Single Point of Contacts (SPOCs) and the auditees for the NCs.
• Providing training and support to employees on the QMS and ISO standards.
• Coordinating external audits by ISO certification bodies.
• Ensuring that corrective actions are taken to address nonconformities identified during internal or external audits.
• Communicating the results of quality management system activities to management and other stakeholders.
• Maintaining documentation related to the QMS and ISO standards.
• Monitoring and analyzing quality data to identify trends and opportunities for improvement.
• Leading or supporting continuous improvement initiatives to enhance the effectiveness of the QMS and improve customer satisfaction.
Qualifications, skills, and experience
• University degree with Masters in Business Administration preferred.
• Minimum 5 years' experience of Process Improvement Leadership (Six Sigma and Lean).
• Experience in previous Quality Assurance role or studying for Quality Assurance qualification.
• Ability to work independently and a part of the team and management of various senior stakeholders.
• Excellent planning skills and ability to meet agreed objectives.
• Knowledge of Information Security (ISO27001) and Data Privacy.
• Attention to detail and the ability to interpret documents, which relate to standards, regulations, and operating procedures.
• Ability to analyze QMS data and produce reports and presentations.
• Strong communicator who can work independently.
• Possess strong IT skills to develop QMS documentation and reporting.
• Effective time management.
• Ability to drive a positive Quality culture
💡 Quick Summary
Seeking a career-building opportunity? The Internal ISO Quality Manager position is now open for candidates interested in the BPO Jobs sector. This role in Karnataka offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
