Internation BPO

WLS VOICE: PUNE

Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.

Roles and Responsibilities:

• Resolving device issues using troubleshooting techniques and providing clear and concise information.

• Reviewing account information and answering questions about billing or services.

Desired Candidate Profile: Minimum 1 year of international voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred.

• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes

Experience resolving customer issues, billing, and/or handling product Q&A.

• Interest in learning new technologies.

• Experience promoting and/or selling products and services.

• Demonstrated communication skills.

• The clarity in thought process (Able to articulate his/ her thought)

• Ability to handle tough situations with customers.

• Strong ability to multitask and take fast decisions independently.

• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

• Customer Centric & Logical Thinking & Need to be Enough Spontaneous

• Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

• Cab Facility both ways [ Pick up and drop within Transport radius]

• Incentives

• PF/Medical Insurance

• Loyalty bonus

• Immense Growth Opportunities

Salary (TCTC)- Upto 4.5 LPA

Job Type: Full-time

Salary: ₹25,000.00 - ₹37,500.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• International BPO: 1 year (Preferred)

Language:

• Fluent English Communication (Preferred)

Work Location: On the road

Speak with the employer

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Application Deadline: 23/10/2024