International Banking CSR

Kotak Mahindra


Service Officer-BRANCH BANKING-Branch Banking
Kotak Mahindra • Mumbai, Maharashtra • via Glassdoor
20 days ago
Full–time
No Degree Mentioned
Apply on Glassdoor
Apply on Hcbt.fa.em2.Oraclecloud.com
Apply on SimplyHired
Apply on ZipRecruiter India
Apply directly on Jobaaj
Apply on Jobs Trabajo.org
Apply on Adzuna
Apply on Job Referral
Job description
Service Officer – Branch Banking KRAs:  Cash Management – Cash/Non-cash transactional activities  Redress customer needs pertaining to cash, DDs, cheque deposits, general information.  Maintaining speed and accuracy of transactional processes.  Sensation of the use of other business opportunities.  Providing a high-quality experience that will encourage customer loyalty and good word-of mouth...
Report this listing
Kotak Mahindra
Glassdoor
3.5/5
5.+K reviews
AmbitionBox
3.7/5
18.7K reviews
Indeed
3.+/5
2.2K reviews
kotak.com
More jobs at Kotak Mahindra
See web results for Kotak Mahindra
G
Grace Staffing Services


International Banking CSR
Grace Staffing Services • Mumbai, Maharashtra • via Glassdoor
24 days ago
₹8L a year
Full–time
No Degree Mentioned
Apply directly on Glassdoor
Apply on SimplyHired
Apply on Jobs Trabajo.org
Job description
WE ARE HIRING FOR GRACE STAFFING SERVICES

Job Title: International Banking Customer Service Representative (Voice Process)
Shift: US and Australian Rotational Shifts (Night Shifts)
Working Days: 5 Days a Week (2 Rotational Offs)
Mode: Work-from-office

Note: US / Australian

Job Description:

We are looking for skilled International Banking Customer Service Representatives for a voice process role. The ideal candidate will be responsible for handling inbound customer calls related to banking and credit card services, including account inquiries, transactions, and problem resolution. The role requires a strong customer service focus, effective communication, and a willingness to work in US or Graveyard rotational shifts.

Key Responsibilities:
• Handle inbound calls related to international banking and credit card services, including account-related queries, transactions, and troubleshooting.
• Provide clear, accurate, and professional assistance to customers, ensuring customer satisfaction.
• Resolve customer complaints effectively, following banking procedures and guidelines.
• Maintain accurate records of customer interactions and escalate issues when necessary.
• Meet individual and team performance metrics, including response time and customer satisfaction.

Eligibility:
• HSC (Minimum 18 Months of International BPO experience mandatory)
• Graduate (Minimum 10 Months of International BPO experience mandatory).
• Prior experience in banking, finance, or related customer service roles is preferred.
• Excellent verbal and written communication skills in English.
• Comfortable working in US and Graveyard rotational shifts.
• No career gaps; must have continuous work history.
• Must be okay to travel to the office and have all required documents (ID proof, educational certificates, and company documents).
• Pick-up and drop-off transportation will be provided by the company.
• Note : All Companies Experience or Relieving Letters Mandatory.
• Note : Exception only can be taken if only for one or two companies relieving letter missing Optional would required supportive documents i.e offer letter/Pay Slips, Bank statements for entire Tenure or employment.
• Note : Background verification through UAN Service history would be checked.
• Note: No relocation Cases and Candidate should be based in Mumbai only can apply

What We Offer:
• Competitive salary with performance-based incentives.
• Pick-up and drop-off facility.
• Growth opportunities in the international banking sector.
• Comprehensive training and support.

Job Types: Full-time, Permanent

Pay: Up to ₹800,000.00 per year

Benefits:
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Schedule:
• Evening shift
• Night shift
• Rotational shift
• US shift

Supplemental Pay:
• Overtime pay
• Performance bonus
• Shift allowance

Experience:
• Customer service: 1 year (Required)

Location:
• Mumbai, Maharashtra (Required)

India
Maharashtra
Mumbai Show on map Get directions