International BPO

Responsibilities • Handle many inbound and outbound calls to customers and clients. • Identify the needs of customers, resolve issues, and provide solutions. • Upsell other products wherever possible. • Ensure you follow the customer service script provided by the company for uniformity. • Also, be well-read on company policies and the website for FAQs or policy related answers. • Maintain good customer relations. • Meet personal targets and work towards meeting team targets. • Maintain records of the conversations with the customer and analyze the data. • Write and submit timely reports on performance, targets, and customer queries