Job Description
• Answer calls, chats & mails with an approach to deliver positive customer satisfaction
• Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
• Focus on First Call/ chat resolution & accurate research initiation
• Maintain internal & client defined quality on calls/ chats/mails
• Understands and contributes positively in meeting client SLAs & targets
• Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
• Take complete ownership of self-learning & development
Job Type: Full-time
Salary: ₹15,011.14 - ₹25,831.+3 per month
Benefits:
• Cell phone reimbursement
• Flexible schedule
• Paid sick time
Schedule:
• Day shift
• Rotational shift
Supplemental pay types:
• Performance bonus
• Yearly bonus
Ability to commute/relocate:
• Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Required)
Language:
• English (Required)
Speak with the employer
++1
• Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
• Focus on First Call/ chat resolution & accurate research initiation
• Maintain internal & client defined quality on calls/ chats/mails
• Understands and contributes positively in meeting client SLAs & targets
• Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
• Take complete ownership of self-learning & development
Job Type: Full-time
Salary: ₹15,011.14 - ₹25,831.+3 per month
Benefits:
• Cell phone reimbursement
• Flexible schedule
• Paid sick time
Schedule:
• Day shift
• Rotational shift
Supplemental pay types:
• Performance bonus
• Yearly bonus
Ability to commute/relocate:
• Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Required)
Language:
• English (Required)
Speak with the employer
++1
💡 Quick Summary
Seeking a career-building opportunity? The INTERNATIONAL BPO CALLING position is now open for candidates interested in the BPO Jobs sector. This role in Dehradun offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.