• Answer calls, chats & mails with an approach to deliver positive customer satisfaction
• Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
• Focus on First Call/ chat resolution & accurate research initiation
• Maintain internal & client defined quality on calls/ chats/mails
• Understands and contributes positively in meeting client SLAs & targets
• Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
• Take complete ownership of self-learning & development

Job Type: Full-time

Salary: ₹15,011.14 - ₹25,831.93 per month

Benefits:
• Cell phone reimbursement
• Flexible schedule
• Paid sick time

Schedule:
• Day shift
• Rotational shift

Supplemental pay types:
• Performance bonus
• Yearly bonus

Ability to commute/relocate:
• Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)

Experience:
• total work: 1 year (Required)

Language:
• English (Required)

Speak with the employer
+91 8054421400