Job Description
Title: Customer Support Associate – Chat Sales
Location: DLF2, Rajarhat, Kolkata
Job Type: Full-Time
Industry: BPO / Telecommunications / International Chat Support
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Summary:
We are seeking a motivated and customer-focused Customer Support Associate to join our dynamic team at a leading multinational telecommunications company headquartered in London. In this role, you will serve as a key point of contact for international customers through real-time chat interactions, combining exceptional service with sales-driven objectives. Your ability to engage customers, resolve inquiries efficiently, and drive product adoption will directly contribute to customer satisfaction and business growth. This is a high-impact position for professionals who thrive in fast-paced environments and are committed to delivering excellence in every interaction.
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Responsibilities:
• Handle international customer inquiries and sales conversations via live chat in a professional and timely manner
• Provide accurate, clear, and personalized information to support customer decision-making
• Identify and promote relevant products and services through strategic upselling and cross-selling techniques
• Achieve and exceed individual and team sales targets while maintaining high service quality
• Adhere to company policies, customer service best practices, and compliance standards
• Collaborate effectively with internal teams to resolve complex issues and ensure seamless customer experiences
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Requirements
• Minimum 1 year of proven experience in an International BPO environment, specifically in chat-based sales or support roles
• Freshers are not eligible
• Undergraduate, graduate, or postgraduate degree in any discipline
• Fluent in English with strong written and verbal communication skills
• Solid understanding of customer service principles and customer-centric service delivery
• Basic technical proficiency is an added advantage
• Willingness and ability to work in rotational 24/7 shifts
• Must be based in Kolkata and available to work from the office
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Work Details:
• Work Mode: Work From Office
• Shift: Rotational 24/7 shifts
• Working Days: 5 days per week with 2 rotational weekend off days
Benefits
• Salary: Up to ₹4 LPA (based on experience and last drawn CTC)
• Both-side cab facility
• Performance-based incentives
• Shift allowances
• High medical insurance coverage
• Career growth through Internal Job Postings (IJP) across roles and business units
Other pointers regarding this job:
·
· Location: DLF2, Rajarhat, Kolkata (WFO)
· Age: Open (as per policy)
· Gender: Male / Female
· Eligibility: 1+ yr Intl BPO (Chat Sales) mandatory | Freshers not eligible | Kolkata candidates only
· Qualification: UG / Graduate / PG
· Pass-out Year: Any
· Shift: Rotational 24/7 | 5 days working, 2 rotational offs
· Payroll: Direct MNC payroll
· Communication: Strong English (Written & Verbal) | Chat & sales skills preferred
· Salary: Up to ₹4 LPA (as per exp & last CTC)
· Relocation: Not available
Location: DLF2, Rajarhat, Kolkata
Job Type: Full-Time
Industry: BPO / Telecommunications / International Chat Support
---
Summary:
We are seeking a motivated and customer-focused Customer Support Associate to join our dynamic team at a leading multinational telecommunications company headquartered in London. In this role, you will serve as a key point of contact for international customers through real-time chat interactions, combining exceptional service with sales-driven objectives. Your ability to engage customers, resolve inquiries efficiently, and drive product adoption will directly contribute to customer satisfaction and business growth. This is a high-impact position for professionals who thrive in fast-paced environments and are committed to delivering excellence in every interaction.
---
Responsibilities:
• Handle international customer inquiries and sales conversations via live chat in a professional and timely manner
• Provide accurate, clear, and personalized information to support customer decision-making
• Identify and promote relevant products and services through strategic upselling and cross-selling techniques
• Achieve and exceed individual and team sales targets while maintaining high service quality
• Adhere to company policies, customer service best practices, and compliance standards
• Collaborate effectively with internal teams to resolve complex issues and ensure seamless customer experiences
---
Requirements
• Minimum 1 year of proven experience in an International BPO environment, specifically in chat-based sales or support roles
• Freshers are not eligible
• Undergraduate, graduate, or postgraduate degree in any discipline
• Fluent in English with strong written and verbal communication skills
• Solid understanding of customer service principles and customer-centric service delivery
• Basic technical proficiency is an added advantage
• Willingness and ability to work in rotational 24/7 shifts
• Must be based in Kolkata and available to work from the office
---
Work Details:
• Work Mode: Work From Office
• Shift: Rotational 24/7 shifts
• Working Days: 5 days per week with 2 rotational weekend off days
Benefits
• Salary: Up to ₹4 LPA (based on experience and last drawn CTC)
• Both-side cab facility
• Performance-based incentives
• Shift allowances
• High medical insurance coverage
• Career growth through Internal Job Postings (IJP) across roles and business units
Other pointers regarding this job:
·
· Location: DLF2, Rajarhat, Kolkata (WFO)
· Age: Open (as per policy)
· Gender: Male / Female
· Eligibility: 1+ yr Intl BPO (Chat Sales) mandatory | Freshers not eligible | Kolkata candidates only
· Qualification: UG / Graduate / PG
· Pass-out Year: Any
· Shift: Rotational 24/7 | 5 days working, 2 rotational offs
· Payroll: Direct MNC payroll
· Communication: Strong English (Written & Verbal) | Chat & sales skills preferred
· Salary: Up to ₹4 LPA (as per exp & last CTC)
· Relocation: Not available
💡 Quick Summary
Seeking a career-building opportunity? The International BPO Chat process in Kolkata position is now open for candidates interested in the BPO Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.