Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions

Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ Travel needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call centre database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements and skills
• Previous experience in a customer support role Or fresher
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Bachelor's degree

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:
• Health insurance
• Leave encashment
• Provident Fund

Schedule:
• Day shift
• Rotational shift
• Weekend availability

Experience:
• total work: 1 year (Required)

Language:
• English (Preferred)

Work Location: In person