International BPO | Customer Support

Candidate will be responsible to handle the queries and complaints from Australian customers

PRIMARY DUTIES AND RESPONSIBILITIES

• Follow procedures methodically to accurately respond to client requests for information including smoke alarm quote, compliance status, invoice requests, inspection status updates.

• Provide clients with information relating to smoke alarm legislations in various states and territories.

• Provide quotes and information to clients relating to upgrading their smoke alarm system.

• Responsible for accurate and efficient processing of new property lists.

• Responsible for accurate and efficient processing of client and technician work orders

• Responsible for accurate and efficient processing of client invoices

ELIGIBILITY-

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Proven customer support experience or experience as a Client Service Repr