Job Description
Cognizant
Quality Manager /bpo Customer-centric/ Cloud Services /ic - [OJ-067]
Cognizant • हैदराबाद, Telangana • Jobrapido.com के ज़रिए
4 दिन पहले
फ़ुल-टाइम
आवेदन करें: Jobrapido.com
काम का वर्णन
Job Description
Job Description:
The role of Quality Manager (IC role) is responsible for driving Quality Assurance in a customer-centric BPO environment with a strong focus on cloud services support operations. The position requires proven expertise in quality frameworks, compliance standards, and continuous process improvement.
Responsibilities:
Develop & implement quality assurance plans an...
पूरी जानकारी देखें
इस लिस्टिंग की शिकायत करें
Cognizant
AmbitionBox
3.7/5
56.7 हज़ार समीक्षाएं
Glassdoor
3.6/5
1.2 लाख समीक्षाएं
Indeed
3.8/5
16.9 हज़ार समीक्षाएं
cognizant.com
Cognizant में और नौकरियां
Cognizant के लिए वेब पर मौजूद नतीजे देखें
Votiko Solutions Pvt. Ltd.
International BPO Executive - Votiko Solutions, Work from home
Votiko Solutions Pvt. Ltd. • हैदराबाद, Telangana • Vihu Jobs के ज़रिए
फ़ुल-टाइम
किसी डिग्री का ज़िक्र नहीं है
आवेदन करें: Vihu Jobs
काम का वर्णन
Job Requirements
Job Title: International BPO Executive
Company Name: Votiko Solutions Pvt. Ltd.
Location: Work from home
Salary: ₹20,000 - ₹40,000 per month
Qualification: All Education levels
Experience: 3 - 5 years in Customer Support / TeleCaller
Job Type: Full Time, Work from Home
Job Description:
Votiko Solutions Pvt. Ltd. is looking for experienced International BPO Executives to join our dynamic team. This is a work-from-home opportunity, offering flexibility and a competitive salary. As an International BPO Executive, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service to our international clients. This role requires strong communication skills, patience, and a commitment to customer satisfaction.
Key Responsibilities:
• Customer Interaction: Handle inbound and outbound calls to provide customer support and resolve queries efficiently.
• Issue Resolution: Address and resolve customer complaints in a timely and professional manner.
• Data Management: Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Product Knowledge: Stay updated on product and service information to provide accurate assistance to customers.
• Follow-up: Conduct follow-up calls to ensure customer issues are resolved and customer satisfaction is achieved.
• Team Collaboration: Work closely with team members and supervisors to improve processes and enhance customer satisfaction.
• Target Achievement: Meet or exceed performance targets and metrics as set by Votiko Solutions.
• Quality Assurance: Ensure high-quality standards in all interactions with customers.
• Training Participation: Attend regular training sessions to stay updated on new processes and procedures.
• Reporting: Prepare and submit regular reports on customer feedback and areas for improvement.
Requirements:
• Educational Qualification: Open to all education levels.
• Experience: 3 - 5 years of experience in customer support or as a telecaller, preferably in an international BPO.
• Communication Skills: Excellent verbal and written communication skills in English.
• Technical Skills: Proficiency in using computers and familiarity with CRM software.
• Problem-Solving: Strong problem-solving skills and the ability to think on your feet.
• Customer Focus: A passion for providing exceptional customer service.
• Work Environment: A quiet, dedicated workspace with a reliable internet connection.
• Flexibility: Willingness to work in different shifts, including nights and weekends, to accommodate international clients.
Benefits:
• Competitive Salary: Earn between ₹20,000 - ₹40,000 per month based on experience and performance at Votiko Solutions.
• Work from Home: Enjoy the flexibility and convenience of working from home.
• Professional Growth: Opportunities for career advancement and professional development.
• Supportive Environment: Be part of a supportive and dynamic team at Votiko Solutions.
At Votiko Solutions, we believe in providing excellent customer service and creating a positive work environment for our employees. If you have the experience and skills required, we encourage you to apply for the International BPO Executive position and join our team from the comfort of your home.
Quality Manager /bpo Customer-centric/ Cloud Services /ic - [OJ-067]
Cognizant • हैदराबाद, Telangana • Jobrapido.com के ज़रिए
4 दिन पहले
फ़ुल-टाइम
आवेदन करें: Jobrapido.com
काम का वर्णन
Job Description
Job Description:
The role of Quality Manager (IC role) is responsible for driving Quality Assurance in a customer-centric BPO environment with a strong focus on cloud services support operations. The position requires proven expertise in quality frameworks, compliance standards, and continuous process improvement.
Responsibilities:
Develop & implement quality assurance plans an...
पूरी जानकारी देखें
इस लिस्टिंग की शिकायत करें
Cognizant
AmbitionBox
3.7/5
56.7 हज़ार समीक्षाएं
Glassdoor
3.6/5
1.2 लाख समीक्षाएं
Indeed
3.8/5
16.9 हज़ार समीक्षाएं
cognizant.com
Cognizant में और नौकरियां
Cognizant के लिए वेब पर मौजूद नतीजे देखें
Votiko Solutions Pvt. Ltd.
International BPO Executive - Votiko Solutions, Work from home
Votiko Solutions Pvt. Ltd. • हैदराबाद, Telangana • Vihu Jobs के ज़रिए
फ़ुल-टाइम
किसी डिग्री का ज़िक्र नहीं है
आवेदन करें: Vihu Jobs
काम का वर्णन
Job Requirements
Job Title: International BPO Executive
Company Name: Votiko Solutions Pvt. Ltd.
Location: Work from home
Salary: ₹20,000 - ₹40,000 per month
Qualification: All Education levels
Experience: 3 - 5 years in Customer Support / TeleCaller
Job Type: Full Time, Work from Home
Job Description:
Votiko Solutions Pvt. Ltd. is looking for experienced International BPO Executives to join our dynamic team. This is a work-from-home opportunity, offering flexibility and a competitive salary. As an International BPO Executive, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service to our international clients. This role requires strong communication skills, patience, and a commitment to customer satisfaction.
Key Responsibilities:
• Customer Interaction: Handle inbound and outbound calls to provide customer support and resolve queries efficiently.
• Issue Resolution: Address and resolve customer complaints in a timely and professional manner.
• Data Management: Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Product Knowledge: Stay updated on product and service information to provide accurate assistance to customers.
• Follow-up: Conduct follow-up calls to ensure customer issues are resolved and customer satisfaction is achieved.
• Team Collaboration: Work closely with team members and supervisors to improve processes and enhance customer satisfaction.
• Target Achievement: Meet or exceed performance targets and metrics as set by Votiko Solutions.
• Quality Assurance: Ensure high-quality standards in all interactions with customers.
• Training Participation: Attend regular training sessions to stay updated on new processes and procedures.
• Reporting: Prepare and submit regular reports on customer feedback and areas for improvement.
Requirements:
• Educational Qualification: Open to all education levels.
• Experience: 3 - 5 years of experience in customer support or as a telecaller, preferably in an international BPO.
• Communication Skills: Excellent verbal and written communication skills in English.
• Technical Skills: Proficiency in using computers and familiarity with CRM software.
• Problem-Solving: Strong problem-solving skills and the ability to think on your feet.
• Customer Focus: A passion for providing exceptional customer service.
• Work Environment: A quiet, dedicated workspace with a reliable internet connection.
• Flexibility: Willingness to work in different shifts, including nights and weekends, to accommodate international clients.
Benefits:
• Competitive Salary: Earn between ₹20,000 - ₹40,000 per month based on experience and performance at Votiko Solutions.
• Work from Home: Enjoy the flexibility and convenience of working from home.
• Professional Growth: Opportunities for career advancement and professional development.
• Supportive Environment: Be part of a supportive and dynamic team at Votiko Solutions.
At Votiko Solutions, we believe in providing excellent customer service and creating a positive work environment for our employees. If you have the experience and skills required, we encourage you to apply for the International BPO Executive position and join our team from the comfort of your home.
💡 Quick Summary
Seeking a career-building opportunity? The International BPO Executive - Votiko Solutions, Work from home position is now open for candidates interested in the Work from home Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.