Job Description
The International BPO (UK & US Process) position is a vital role within our organization, responsible for delivering exceptional customer service and sales support to our international clients. The role plays a crucial part in ensuring customer satisfaction and maintaining strong business relationships.
Key Responsibilities
• Handle incoming customer inquiries via phone, email, and chat
• Provide prompt and accurate information to customers' questions and concerns
• Promote and upsell products or services to customers
• Conduct market research and identify potential sales opportunities
• Resolve customer complaints and issues in a professional manner
• Meet and exceed sales targets and KPIs
• Collaborate with team members to achieve team goals
• Document all customer interactions and transactions accurately
• Stay current with product knowledge and be able to articulate features and benefits to customers
• Adhere to all company policies and procedures
• Assist in training new team members as needed
• Adapt to different UK and US time zones as per business requirements
• Handle any other ad-hoc tasks as assigned
Required Qualifications
• Proven experience in a customer service or sales role
• Excellent communication skills in English, both verbal and written
• Ability to work in rotating shifts as per UK and US time zones
• Strong problem-solving skills and the ability to think on your feet
• Ability to multitask and handle multiple customer inquiries simultaneously
• Good understanding of UK and US culture and business practices
• Proficiency in using CRM software and other relevant tools
• High school diploma or equivalent; additional certifications are a plus
• Ability to work effectively in a fast-paced, dynamic environment
• Detail-oriented with strong organizational skills
• Positive and customer-focused attitude
• Proven track record of meeting and exceeding targets
• Ability to work well both independently and as part of a team
• Able to adapt to changing priorities and business needs
• Legal authorization to work in the UK and/or US as required
Skills: communication,multitasking,sales,customer service,bpo,customer,business process outsourcing (bpo)
Key Responsibilities
• Handle incoming customer inquiries via phone, email, and chat
• Provide prompt and accurate information to customers' questions and concerns
• Promote and upsell products or services to customers
• Conduct market research and identify potential sales opportunities
• Resolve customer complaints and issues in a professional manner
• Meet and exceed sales targets and KPIs
• Collaborate with team members to achieve team goals
• Document all customer interactions and transactions accurately
• Stay current with product knowledge and be able to articulate features and benefits to customers
• Adhere to all company policies and procedures
• Assist in training new team members as needed
• Adapt to different UK and US time zones as per business requirements
• Handle any other ad-hoc tasks as assigned
Required Qualifications
• Proven experience in a customer service or sales role
• Excellent communication skills in English, both verbal and written
• Ability to work in rotating shifts as per UK and US time zones
• Strong problem-solving skills and the ability to think on your feet
• Ability to multitask and handle multiple customer inquiries simultaneously
• Good understanding of UK and US culture and business practices
• Proficiency in using CRM software and other relevant tools
• High school diploma or equivalent; additional certifications are a plus
• Ability to work effectively in a fast-paced, dynamic environment
• Detail-oriented with strong organizational skills
• Positive and customer-focused attitude
• Proven track record of meeting and exceeding targets
• Ability to work well both independently and as part of a team
• Able to adapt to changing priorities and business needs
• Legal authorization to work in the UK and/or US as required
Skills: communication,multitasking,sales,customer service,bpo,customer,business process outsourcing (bpo)
💡 Quick Summary
Seeking a career-building opportunity? The International Bpo Fresher Opeings position is now open for candidates interested in the BPO Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
