Urgent For International BPO / International Call center

Shift - Rotational Shift (US /UK /Australian shift)

Required Exp - 6 months to 5yrs with International voice or Blended process

5 Days working (Sat-sun off)

Required Excellent communication skills

Remote Work

Roles and responsibilities -

• Must be very effective in providing a resolution to the Merchants queries and issues.

• Develop and maintain strong relationships with Merchants.

• Be consistent with follow ups for all cases to ensure complete and timely resolution for the Merchants.

• Creative problem solving and solution-oriented approach to handle Merchant issues leading to enhanced Merchant experience.

• Escalate urgent issues timely, keeping positive Merchant experience at the center of all such decisions.

• Manage multiple applications and resources including contact management systems and knowledge bases.

• Communicate effectively with Merchants and internal stakeholders.

• Identify and share Merchant VOC’s that can help improve overall Merchant experience.

• Utilize all available SOPs, tools, and resources to ensure an exceptional Merchant experience on every interaction.

• Must adhere to the Quality process and align with ensuring the highest level of Merchant experience while handling transactions.

What you’ll bring to the table:

• Very strong written and verbal English communication skills, including the ability to express oneself with confidence.

• A highly motivated self-starter with an eagerness to learn and grow.

• Ability to prioritize and troubleshoot problems and find speedy resolutions in high-pressure, time sensitive situations.

Contact -

Sachin - 8447000143