Job Description
Roles and Responsibilities
Were looking for a talented customer advocate to join an elite team that will work with our top customers to resolve complex issues - so they can have the best travel experience imaginable
The ideal candidate will be cool under pressure and comfortable working in situations that at times can be highly stressful. If you excel at figuring out complex problems and enjoy finding resolutions to tough situations, this job could be for you
What you'll do:
• Lead the resolution of issues from online (voice ) and offline (Service Requests) sources from start to finish
• Develop and build a world class travel agent skill set
• Develop and cultivate relationships with a broad network of co-workers, management, and partners
• Navigate sophisticated technology and robust resources to determine solutions while staying in the drivers seat on managing customer expectations
• Provide our travelers with best-in-class service that makes our customers want to come back and book travel with one of our travel brands
• Adapt schedule as needed so customers dont have to wait long to connect with an agent
Desired Candidate Profile
• Any 12th pass/ Undergraduate/ Graduate / Post Graduate
• Comfortable with 24/7 Rotational Shifts
• Comfortable with voice process
• Comfortable with Bangalore Location
• Fluency in written and spoken English.
• Result Oriented, Self Driven, Analytical, Strong Interpersonal and Good communication skills, team management skills.
• Good communication skills- written and verbal.
• . Ability to listen and actively problem solving skills
UG :Any Graduate
PG :Any Postgraduate
Were looking for a talented customer advocate to join an elite team that will work with our top customers to resolve complex issues - so they can have the best travel experience imaginable
The ideal candidate will be cool under pressure and comfortable working in situations that at times can be highly stressful. If you excel at figuring out complex problems and enjoy finding resolutions to tough situations, this job could be for you
What you'll do:
• Lead the resolution of issues from online (voice ) and offline (Service Requests) sources from start to finish
• Develop and build a world class travel agent skill set
• Develop and cultivate relationships with a broad network of co-workers, management, and partners
• Navigate sophisticated technology and robust resources to determine solutions while staying in the drivers seat on managing customer expectations
• Provide our travelers with best-in-class service that makes our customers want to come back and book travel with one of our travel brands
• Adapt schedule as needed so customers dont have to wait long to connect with an agent
Desired Candidate Profile
• Any 12th pass/ Undergraduate/ Graduate / Post Graduate
• Comfortable with 24/7 Rotational Shifts
• Comfortable with voice process
• Comfortable with Bangalore Location
• Fluency in written and spoken English.
• Result Oriented, Self Driven, Analytical, Strong Interpersonal and Good communication skills, team management skills.
• Good communication skills- written and verbal.
• . Ability to listen and actively problem solving skills
UG :Any Graduate
PG :Any Postgraduate
💡 Quick Summary
Seeking a career-building opportunity? The international BPO position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
