Customer Service/Virtual Assistants
Job Details

Hiring Organization
Goofy Info System Pvt Ltd

Post Name
Customer Service/Virtual Assistants

Qualification
Any Graduate

Industry
Private

Employment Type
Full Time

Work Hours
8 Hours

Salary
25000/- To 33000/- Per Month

Location
New Delhi, Delhi, India 110001

Responsibilities for Customer Service Associate:

Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
Maintain updated knowledge of the organization's products, services, and customer service policies
Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
Participate in training opportunities provided by the organization or by outside entities.
Establish and maintain good rapport with clients by using positive language and anticipating their needs

Qualifications for Customer Service Associate:

Preferred 2+ years of previous customer service experience in(Voice Process/International BPO/KPO) is necessary
The friendly and welcoming manner with clients and other members of the customer service team.
Extensive knowledge of the company's policies, procedures, goods, and services
Familiarity with customer relationship management (CRM) software programs
Ability to explain complex concepts in a clear, simple manner to customers
Strong command of written and verbal English
Excellent organizational and multitasking skills

Schedule:

Evening shift
Night shift

Supplemental pay types:

Overtime pay
Performance bonus

Ability to commute/relocate:

Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Preferred)

Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language:

English (Preferred)