Job Description
Job description
WORK FROM OFFICE
LOCATION -MOHALI AND CHANDIGARH
A customer support representatives primary objective is to understand the customer’s problem and troubleshoot it with an optimal and effective solution.
Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are:
• A customer support team’s underlying focus is on problem solving in the short term.
• Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
• Customer support is measured by factors like speed and quality of help received.
• Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.
Please share your resume lavi.dabas@in.experis.com
Education
UG :Graduation Not Required
Freshers are also welcome
WORK FROM OFFICE
LOCATION -MOHALI AND CHANDIGARH
A customer support representatives primary objective is to understand the customer’s problem and troubleshoot it with an optimal and effective solution.
Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are:
• A customer support team’s underlying focus is on problem solving in the short term.
• Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
• Customer support is measured by factors like speed and quality of help received.
• Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.
Please share your resume lavi.dabas@in.experis.com
Education
UG :Graduation Not Required
Freshers are also welcome
💡 Quick Summary
Seeking a career-building opportunity? The International BPO process position is now open for candidates interested in the BPO Jobs sector. This role in Punjab offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
