Handle many inbound and outbound calls to customers and clients.

• Identify the needs of customers, resolve issues, and provide solutions.

• Upsell other products wherever possible.

• Ensure you follow the customer service script provided by the company for uniformity.

• Also, be well-read on company policies and the website for FAQs or policy related answers.

• Maintain good customer relations.

• Meet personal targets and work towards meeting team targets.

• Maintain records of the conversations with the customer and analyze the data.

• Write and submit timely reports on performance, targets, and customer queries.

Job Types: Full-time, Regular / Permanent

Salary: ₹9,746.20 - ₹29,327.50 per month

Benefits:

• Cell phone reimbursement

• Commuter assistance

• Internet reimbursement

Schedule:

• Night shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer

+91 8054722300