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Prime Placement Vision


Call Center Representative
Prime Placement Vision • Panaji, Goa • via LinkedIn
15 days ago
Full–time
Apply on LinkedIn
Job description
The Call Center Representative is responsible for managing inbound and outbound calls to assist customers with inquiries, provide information, resolve issues, and ensure customer satisfaction. This role requires excellent communication skills, a customer-focused approach, and the ability to work in a fast-paced environment.

Key Responsibilities
• Customer Interaction:
• Answer incoming calls and respond to customer inquiries.
• Make outbound calls to follow up on customer requests or feedback.
• Maintain a polite, professional, and empathetic demeanor during all interactions.
• Issue Resolution:
• Identify customer needs and provide appropriate solutions.
• Handle customer complaints, troubleshoot problems, and follow up to ensure resolution.
• Escalate unresolved issues to the appropriate department or supervisor.
• Product/Service Knowledge:
• Stay informed about the companys products, services, and promotions.
• Provide accurate and comprehensive information to customers.
• Update knowledge base with new product or service information.
• Data Management:
• Document customer interactions and transactions accurately.
• Update customer records in the call center database.
• Prepare and submit detailed reports on call activities and outcomes.
• Compliance and Standards:
• Adhere to call center scripts and guidelines.
• Follow company policies, procedures, and regulatory requirements.
• Maintain confidentiality of customer information.
• Performance Metrics:
• Meet or exceed performance targets, such as call handling time, customer satisfaction, and resolution rates.
• Participate in training sessions and team meetings to improve performance.
• Provide feedback on customer issues and call center processes to help improve service quality.

Qualifications
• Education:
• High school diploma or equivalent; a college degree is a plus.
• Experience:
• Previous experience in a call center or customer service role is preferred.
• Technical Skills:
• Proficiency in using call center software, CRM systems, and basic computer applications.
• Typing speed and accuracy for data entry tasks.
• Soft Skills:
• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.
• Ability to handle high call volumes and work under pressure.
• Strong organizational and multitasking skills.

Working Conditions
• Call center environment with extended periods of sitting.
• May require shift work, including evenings, weekends, and holidays, depending on call center hours.

Application Process

Interested candidates should submit their resume and cover letter to Whats app Number7558257142 Please include "Call Center Representative Application" in the subject line.

Interested Candidate Can call us or Share your CV on Email or on WhatsApp

Email ID [email protected]

Contact Number7558257142

From

HR Team

Ranjay Kumar

This job is provided by Shine.com
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Votiko


International Call Center
Votiko • Goa Velha, Goa • via Expertia AI
₹20K–₹40K a month
Full–time
No Degree Mentioned
Apply directly on Expertia AI
Apply on LinkedIn
Job description
Do you want an international calling job on very urgent bases, don't worry Votiko help you!

About the job:-

Votiko is seeking a customer service representative who can interact with our customers and provide them with information to address inquiries regarding products and services. Also, you will have to deal with and help resolve any customer complaints.

Location: Surat Gujarat

Salary: ₹20,000 to - ₹70,000 /month

Working Days:- Monday to Friday (Sunday -Saturday off)

Mobile Number: 8511539085

Responsibilities:

Proven track record of successfully meeting sales quota preferably over the phone.

You have to work on computer programs (e.g. CRM software) and telephone systems.

Learn about products and services and describe/explain them to prospects.

Each and every call you have to make a report.

Requirements:

Qualifications-Any Graduate

3+ years of overall experience in international calling

Excellent knowledge of English.

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

Ability to learn about products and services and describe/explain them to prospects.

Outstanding negotiation skills with the ability to resolve issues and address complaints.

Who We Are:

Votiko is a digital marketing and technology solutions company. We offer cost-effective Digital Marketing and Analytics solutions using WordPress and PHP platforms. Here is an organisation that provides a wide array of value-added services that helps you meet your telemarketing and digital marketing solutions. Our solutions use advanced features of web, BPO, Call Center on the industry-leading platforms.

If you want more about company so please visit our website http://votiko.com/