Receive inbound calls and respond to customer inquiries (Australian international process)
Take ownership on calls/Emails & ability to resolve customer complaints via phone, e-mail, or social media
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds or exchanges
Warm calling to prospects
Communicate and co-ordinate with internal teams
Should have descent keyboard and mouse handling skills
Required Skills
Should possess good verbal written in English
Ability to work under pressure
Be precise at work
Should have the tenacity to learn & up skill
Should be good with MS Office skills
Required Attributes
Should be adaptable & flexible
Being Punctual
Positive orientation towards work
Should be a quick learner