International Chat ( Fresher )

Role : International Chat Support Representative (Fresher) - Night Shift

Location: Gurugram, Haryana (Onsite)

Position Type: Full-time (Immediate Walk-in Interview)

About the Role:

Are you a fresh graduate with excellent communication skills and a passion for customer service? We are looking for Fresher International Chat Support Representatives to join our team in Gurugram for an exciting full-time opportunity. This role involves providing top-notch chat support to international customers, offering solutions, and resolving queries in real-time. If you're ready to start your career in a fast-paced, global environment and can work night shifts, we would love to meet you! Walk-in interviews are available for immediate hiring.

Key Responsibilities:

• Provide excellent chat support to international customers across different industries, handling inquiries, solving issues, and guiding them with product-related information.

• Communicate clearly, courteously, and effectively with customers, ensuring high levels of satisfaction.

• Respond to customer queries and provide real-time solutions, troubleshooting technical and service-related issues.

• Maintain accurate records of all customer interactions and feedback, ensuring proper documentation of each conversation.

• Collaborate with team members and internal departments to resolve complex customer issues and provide prompt solutions.

• Adhere to company policies and maintain service quality in line with established Service Level Agreements (SLAs).

• Continuously learn about products, services, and processes to enhance knowledge and improve support quality.

Requirements:

• Fresher candidates are welcome to apply; no prior experience is required.

• Exceptional written communication skills in English (must have a strong command of grammar, spelling, and sentence structure).

• Strong problem-solving abilities, with the ability to stay calm and focused during stressful situations.

• Ability to handle multiple chat conversations simultaneously while maintaining a high level of accuracy.

• Willingness to work night shifts.

• Comfortable working onsite in our Gurugram office.

• A customer-first mindset and the ability to maintain professionalism in all interactions.

• Open to learning and growing in the field of customer service.

Education and Experience:

• Any graduate or equivalent degree (freshers welcome, no prior work experience required).

• Basic knowledge of computers and internet navigation.

Why Join Us?

• Competitive salary with night shift allowance and performance-based incentives.

• Full-time, permanent position with opportunities for career growth and development.

• Gain international work exposure and experience in a globally recognized company.

• Comprehensive training provided to help you succeed in your role.

• Dynamic work environment with a focus on teamwork, growth, and mutual support.

• Opportunity for skill development and career progression.

• Cab Facility ( Both ways )